Service Manager of Hospitality

Service Manager Of HospitalityAtria is a membership-based preventive health care practice delivering cutting-edge primary and specialty care in New York, South Florida, Los Angeles (2026), and through 24/7 telemedicine globally.Our multi-specialty team of 60+ top in-house physicians provides proactive, preventive, and precision-based care for Atria members and their families. We aim to optimize lifespan and healthspan through meticulous screening, leading-edge therapeutics, and tailored interventions designed to prevent disease and detect it at the earliest possible stages.Each member's care is led by a dedicated Chief Medical Officer who collaborates with specialists in cardiology, neurology, pediatrics, women's health, endocrinology, integrative health, performance and movement, nutrition, and more.Through our nonprofit Atria Research Institute and Public Health Institute, we also work to accelerate the translation of medical breakthroughs and expand access to preventive care for as many people as possible.The Service Manager of Hospitality position at Atria Institute is a pivotal role and is responsible for ensuring the Hospitality team is operating effectively including menu programming, purchasing, receiving, hiring, training and leading the team, overall facility maintenance and delivering on special moments.Essential Functions:Assisting in management and execution of curated hospitality momentsLeadership, training, hiring, scheduling and oversight of hospitality operationsSupport regular performance reviews with team membersLead daily line-ups and participate in department meetingsMaintain and train team in high standards of food, service, health and safetySupport Events with staffing and execution for all event activationsCurate thoughtful food and beverage offerings for members and gift amenities for ongoing member engagementsEstimate food and amenity needs, place orders with distributors, and schedule the delivery of fresh food and supplies within the hospitality budgetMaintain operations by preparing policies and standard operating procedures, aiming for consistency, productivity and qualityManaging hospitality teams hourly payroll and overtime within budgetDaily management of hospitality service flow for Atria's members & reorganization of room assignments as neededLearn and understand the fundamentals of all clinical testing available at AtriaDirect and alert hospitality services team on each members' appointment details and testing and how this impacts the service of food & beverage service, ie: fasting, full bladder, etc.Immediate responsibilities will include maintaining hospitality operations, updating member manuals & training guides, maintaining & creating necessary spreadsheets for inventory and ordering, curating amenities, hiring, and training staff, and assisting the General Manager with all aspects of opening a first-class health and wellness centerQualifications:Previous experience in a customer service or luxury hospitality role, preferably in a healthcare or high-end service setting.Excellent interpersonal and communication skillsKeen attention to detail and the ability to provide personalized service to each memberCalm, even-keeled leader who has experience managing teamsA warm and welcoming personality, with a genuine desire to create exceptional experiences for Atria's membersMust be financially accountableOperate with speed and grace in high pressure scenariosCompensation: $85,000 to $95,000 (based on qualifications and years of experience)