Dispatcher

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals. As a The Dispatcher at dnata Catering plays a vital role in ensuring the smooth operation of our transportation services. This position involves assisting the Transportation Manager, managing communication with various departments, and ensuring that all flight catering logistics are handled efficiently. The Dispatcher will be responsible for processing customer information, handling last-minute requests, and maintaining a clear communication link between field operations and the catering facility. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Assist the Transportation Manager as needed. Attend to dispatch phone calls, FAXes, and emails in a timely manner. Forward daily flight catering status, including the number of passengers (PAX) prepared, to KL. Process all customer information during shifts and update relevant departments as necessary. Print labels and boarding bills for flight departures during shifts and for upcoming shifts as needed. Ensure all production information is ready for pick-up at dispatch for all departments concerned (HOT/COLD FOOD, EQ/BEV, etc.). Communicate and oversee last-minute requests to all relevant departments. Build all cargo flights during shifts. Serve as the communication link between field operations and the catering building. Write and email a daily shift report (as per the template provided by the Transportation Manager) to the Transportation Manager and General Manager. Report and document any vehicle fleet, building access system, building security, accident issues, or other abnormalities brought to attention via email to the Transportation/Maintenance Manager. Capture all working hours and control timekeeping; provide respective time adjustment sheets to HR and the Transportation Manager. Ensure proper shift closing with all tasks completed. Assist the Commercial department with menu specifications and other tasks as assigned. NONESSENTIAL FUNCTIONS: Other duties as assigned by unit Supervisors. EDUCATION: Minimum of a High School Diploma or GED with 2+ years’ experience in transportation dispatching and customer service QUALIFICATIONS: Proficient in Microsoft Office applications, including Excel. Proficiency in Microsoft Office. Must have excellent attention to detail. Must be able to multi-task. Must be able to read and write in English. Ability to work in a fast-paced environment. Intellectual/Social demands: While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Physical demands: While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly. Work environment: The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata. Notice Regarding Background Checks in California Pursuant to the California Investigative Consumer Reporting Agencies Act (Cal. Civ. Code §1786 et seq.), dnata Catering may obtain an investigative consumer report (background check) on applicants or employees for employment purposes. Such a report may include information about your character, general reputation, personal characteristics, or mode of living. You have the right, upon written request, to receive a copy of any report obtained and a summary of your rights under California law. You also have the right to inspect or obtain a copy of your file maintained by the consumer reporting agency that prepares such reports, as provided under Cal. Civ. Code §1786.22.