AEC Customer Success Manager, US

Job Requisition ID #26WD96591Autodesk Education Experiences (AEX) @ AutodeskAutodesk is on a multi-year journey to converge the worlds of design and make through powerful automations that help anyone, anywhere, to turn their ideas into products, buildings, infrastructure, and media. To get there we are deploying the most advanced capabilities available for design and make, cloud computing, and generative design to solve the world's most perplexing design, manufacturing, construction, and entertainment challenges. Ensuring the next generation of professionals are prepared to use new manufacturing and construction techniques is a top priority for Autodesk and its customers. To help ensure this happens, Autodesk provides open access to its professional tools and supporting content and certifications for students, educators, and academic institutions around the world. We want to prepare the next generation for jobs of the future and shape the future of how the world is designed and made. Position OverviewAs a Customer Success Manager within the Autodesk Education Experiences (AEX) organization, you will be a strategic partner and trusted advisor to Midmarket educational institutions, ensuring their desired outcomes are achieved through close partnership and collaboration. You will report to the Senior Manager, AEX Field Engagement, US and work closely with the broader account team. You will be the main driver for solution adoption, capturing new opportunities and working with the account team to help expand our partnership with these customers.We are looking for an experienced Customer Success Manager who is strategic, relationship-focused and business oriented to join the Autodesk Education Experiences team. We expect you to be able to communicate with a broad spectrum of stakeholders, from deans and administrators to faculty and students, to Autodesk Learning Partners.This is a hybrid role with a combination of remote and occasional onsite work. ResponsibilitiesCollect customer requirements and pain points necessary to make recommendations that can help customers achieve their desired organizational goalsDemo Autodesk solutions and technology to generate interest and promote product adoption; share key insights with account team members to inform strategyBy working with cross-functional teams, facilitate and coordinate activities to ensure successful technology adoptionBuild working relationships withing broader Autodesk teams to achieve account goalsHold regular check-in calls, business reviews, webinars, and mentoring sessions with customers to ensure successful product adoption and identifying further expansion opportunitiesDevelop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the AEX team and the broader Autodesk ecosystemCollaborate cross-functionally with Product teams, Autodesk Research, Customer Success, and other internal Autodesk organizationsPrioritize tasks across multiple accounts and stakeholders; have courage to ask clarifying questionsContribute to quarterly business reviews with account team and executive sponsorsTravel up to 30% on averageMinimum QualificationsStrong working knowledge and demonstrable proficiency in Architecture design tools such as Revit, Forma or similar software3+ years experience working in the Architecture industry5+ years experience in customer success management, sales or pre-sales activities with great track record of driving business impactExhibit a collaborative and consultative work style with the ability to thrive in a highly dynamic work environmentExperience or exposure to sales methodologies and processesExperience in working directly with varying levels of customer stakeholder groupsGood understanding of AECO and SaaS industriesExperience working within large/complex enterprise organizationsAbility to inspire, influence, and encourage others in relationship with Autodesk Learning Partners and peersPreferred QualificationsPrior history in working with Educators and Students in post-secondary education institutionsExperience working within a channel ecosystemPrevious experience using Salesforce.comDetail-oriented and organized; ability to manage multiple prioritiesFormal training in consultative sales techniques or sales methodologyExperience driving software user adoption#LI-EP1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!BenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting Salary transparencySalary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $82,000 and $147,620. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Equal Employment OpportunityAt Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Diversity & BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: Are you an existing contractor or consultant with Autodesk? 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