Policy Claims Representative II

Company OverviewKKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.Policy Claims Representative IIPosition OverviewThe Policy Claims Representative II provides administrative and operational support to insurance customers as part of the In-Force Preneed Claims Team. This role is responsible for processing customer requests, maintaining policy records, and ensuring accurate and timely claim handling, with limited phone interaction.The ideal candidate is detail-oriented, customer-focused, and able to work independently while contributing to overall team success. This position also supports departmental initiatives, process improvements, and operational efficiency efforts.Key ResponsibilitiesProcess customer requests by updating insurance policies and customer profiles accurately and efficientlyReview and pay Texas death claims in compliance with Texas Department of Banking regulationsComplete Texas claim reconciliations and related administrative tasksFacilitate timely resolution of pending claims and service requestsSupport departmental goals, strategic initiatives, and continuous improvement effortsShare responsibility for achieving team productivity, quality, and service goalsGenerate and maintain productivity and process measurement dataIdentify, document, and maintain standard operating procedures (SOPs)Assist with team projects, cross-functional initiatives, and additional operational processes as neededMaintain a high standard of accuracy, professionalism, and customer service in all interactionsQualifications & SkillsStrong organizational skills with exceptional attention to detailExcellent data entry, system navigation, and administrative skillsProfessional written and verbal communication abilitiesCustomer-focused mindset with a commitment to delivering excellent serviceAbility to work independently while meeting productivity and quality expectationsPositive team-oriented attitude with strong collaboration skillsAdaptable and flexible in a changing work environmentProactive approach to identifying process improvements and operational efficienciesReliable attendance and dependability are essential for success in this roleProficiency in Microsoft Office applications, including Word, Excel, and OutlookStrong analytical and problem-solving skills, including the ability to gather data, identify issues, and draw valid conclusionsPreneed insurance experience preferred, but not requiredThis is the expected annual base salary range for this Batesville-based position. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance.Base Salary RangeKKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email Benefits@kkr.com. Emails sent for unrelated issues, such as following up on an application, will not receive a response.If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.kkr.com/careers because of your disability. You can request reasonable accommodations by sending an email to Benefits@kkr.com. Only emails left for this purpose will be returned.Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law.