Patient Service Manager

Empower Care, Elevate Experience – Join Our TeamPatient Service ManagerVNA Health Group isn’t just another healthcare provider — we’re a mission-driven organization committed to transforming healthcare through compassion, coordination, and excellence. Behind every successful patient visit is a strong operational team ensuring care is delivered seamlessly and on time. That’s where you come in.As a Patient Service Manager at VNA Health Group, you’ll play a vital role in supporting our clinical teams and enhancing the patient experience by managing visit schedules, overseeing RN schedulers, analyzing data, and partnering with leadership to drive quality and efficiency. This is more than an administrative role — it’s an opportunity to make a meaningful impact in how care is delivered.What You’ll Do:Be the Operational Backbone:Manage and coordinate patient visit schedules based on patient and clinical needs to ensure timely, high-quality care.Lead with Support:Oversee RN schedulers and provide backup scheduling support as needed to maintain smooth daily operations.Use Data to Drive Improvement:Run and analyze reports in HCHB, including productivity, case counts, visit timeliness, missed visits, and unverified visits — identifying trends and opportunities for improvement.Be a Trusted Resource:Answer staff-related calls and route clinical questions to appropriate clinical leaders.Enhance the Patient Experience:Partner closely with Clinical Managers on patient experience initiatives, including 48-hour patient calls and other quality-focused projects.Support Onboarding & Compliance:Assist with RN orientation scheduling, coordinate with managers and preceptors, and track HealthStream completion for RN field staff.Ensure Accuracy & Quality:Support timecard editing and payroll processing, assist with QAPI audits, and help track quality metrics for Homecare and Hospice.Step In When Needed:Provide coverage for the Patient Service Coordinator and perform other duties as assigned.QualificationsWhat We’re Looking for in You:We’re looking for a highly organized, service-oriented professional who thrives in a fast-paced healthcare environment and is passionate about supporting patient-centered care.Bachelor’s degree required2–3 years of administrative or office experience; healthcare or medical background preferredStrong computer proficiency, including Microsoft Office Suite (HCHB experience preferred)Excellent organizational, multitasking, and time-management skillsStrong customer service, communication, and interpersonal skillsPhysical Demands / Working Conditions:Primarily office-based roleRegular use of computers, phones, and digital systemsFrequent interaction with clinical staff, leadership, and operational teamsReady to Move Healthcare Forward?This is more than just a job — it’s an opportunity to be part of a collaborative, mission-driven organization that supports patients and clinicians every day. If you’re passionate about healthcare operations and want to make a real difference behind the scenes, we’d love to have you on our team.Pay Transparency StatementIn compliance with New Jersey’s Pay Transparency Act, the total compensation range for this position is USD $40,000-$80,000. When determining an offer, VNA Health Group considers factors such as the scope and responsibilities of the role, work experience, education/training, relevant skills, internal pay equity, and market and organizational conditions. The total compensation range reflects the total package, including base salary, overtime (if applicable), bonuses, incentives, retirement plans, and all other benefits. For more details about our benefits, please visit our Careers page.EEOCVNA Health Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national