Director – Network Automation & AIOps

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.The future of network operations is autonomous — and Prodapt is building it. This leadership role will define and drive Prodapt's Autonomous Operations and AIOps strategy across infrastructure and network domains, working with the world's largest telecom operators, fiber ISPs, and cloud network providers. You will combine deep network engineering expertise with AI/ML capabilities to eliminate manual toil, predict failures before they occur, and help clients achieve closed-loop autonomous network operations.Key Responsibilities:Define Prodapt's Autonomous Operations framework across Levels 0–5 of network automation maturity, from assisted to fully autonomous.Design reference architectures for closed-loop automation covering fault management, performance optimisation, configuration management, and capacity planning.Build reusable AIOps accelerators: anomaly detection models, root cause analysis (RCA) engines, and predictive maintenance pipelines tailored to telecom network environments.Align Prodapt's NetBots.AI and autonomous operations product roadmap with client needs and market trends.Lead transformation engagements for Tier 1 and Tier 2 operators — assessing current NOC/SOC maturity, designing target-state autonomous operations, and managing delivery.Serve as the technical authority and executive sponsor for autonomous operations and AIOps delivery programmes.Define SLAs and measurable outcomes: incident reduction (%), MTTR improvement (%), manual task elimination, and cost-per-incident reduction.Architect integrations between AI/ML platforms and network management systems (OSS, EMS, NMS) — including OSS like ServiceNow (TNI/SPMT), IBM Tivoli, Nokia NSP, and Netcracker.Lead adoption of AI-driven network operations tools: intent-based networking, predictive analytics, and real-time network digital twins.Evaluate and onboard AIOps platform partners (Moogsoft, BigPanda, Grafana, Dynatrace) for client deployments.Build and lead a team of network automation engineers, AIOps architects, and NOC transformation consultants.Publish Prodapt's AIOps POV and present at TM Forum, MEF, and industry analyst events.Shape Prodapt's TM Forum collaboration agenda — contributing to Catalyst projects and Open API adoption.Requirements14+ years in network operations or infrastructure engineering with 5+ years in network automation or AIOps.Deep expertise in IP/MPLS, optical transport, Ethernet, and/or access network technologies (GPON, XGS-PON, Fixed Wireless).Hands-on experience with network automation tools: Ansible, Terraform, YANG/NETCONF, gNMI, Python scripting.Proven ability to design and deploy AI/ML models for network use cases: anomaly detection, traffic prediction, fault correlation.Experience operating large-scale NOC/SOC environments and transforming them toward autonomous models.Familiarity with TM Forum eTOM, Open APIs, and TMN standards.Bachelors degree.