Mail Courier (Part-time) - Pembroke Pines, FL

At Jacobs, we don't settle - always looking beyond to raise the bar and deliver with excellence. We apply our expertise and knowledge as we look into the future with great optimism and focus. We don't settle until we give our best and know that we're making a difference.As a Customer Service Support / Courier, you'll join a collaborative team ensuring that our clients can deliver their services - uninterrupted. Based in Pembroke Pines, FL, you'll have the opportunity as a Customer Service Rep / Courier to perform a variety of tasks in the Customer Service Operations Center. You'll contribute to the success of our program by engaging with customers to support their needs in managing their utility accounts with the City of Pembroke Pines.Essential Functions:The duties listed below are the normal duties and responsibilities:* Open new utility accounts and initiate new service: close accounts when required.* Answering customer inquiries and concerns over the counter, via email or telephone* Assist customers to resolve account problems including billing errors* Schedules and updates payment arrangements for customers, estimate bills for customers, calculates and records credit adjustments and additional bills, send notices of delinquent accounts as needed, generate duplicate bills as needed.* Adjust utility bills for billing errors, leaks, pool fills, vacation, garbage, and other authorized routine purposes according to procedures or as directed.* Prepares and processes work orders for verified readings, leak tests, low water pressure, meter replacement and/or repair, tum offs, coordinates with other departments for completion of work as needed.* Initiate meter check reads and meter bench tests, meter turn-ons and turn-offs when required.* Receives, opens, sorts and distributes incoming mail* Files records and reports and perform related clerical work as assigned.* Performs other related job duties as assigned.* High School Diploma or GED plus (1) year of general clerical / customer service experience preferably in large volume operations or closely similar public contact work as may be required by the particular position or equivalent combination of education, training, and/or experience.* Must have a Driver's License with no major infractionsIdeally, here's what you will also have:* Proficient in use of computer software including but not limited to Microsoft Word, Outlook* Minimum typing speed of (5) words per minute* Attention to detail and ability to follow directions* Must be able to use a telephone and communicate effectivelyBring your team-focus, adaptability, and commitment to excellence, and we'll help you grow what drives you - and deliver the world's most challenging Operations Management projects, together.#OMFS #BIA #OurJacobs #BoldlyMovingForward #ChallengeAcceptedJacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.