Healthcare Customer Service Representative/Member Service Specialist

Healthcare Customer Service Representative - Member Service Specialist Hornet Staffing, Inc. (a GEE Group Company) – Irving, 75039, TX (Onsite)Join a reputable and established healthcare organization as a Customer Service Representative or Member Service Specialist in an in-office role. Monday to Friday! No nights or Weekends!Notes: 2+ years of customer service experience in healthcare insurance or related field. Call center or high-volume inbound call experience preferredWe are also hiring for multiple healthcare roles - apply today to explore all available opportunities! 📧 Email: Job Description & Responsibilities:The Member Services Specialist serves as a frontline ambassador for the health plan, insurance, delivering high-quality, resolution-focused support to members, providers, and brokers across multiple lines of business.As the initial point of contact, this role extends beyond basic call handling.Specialists are trained to navigate the foundational pillars of our healthcare offerings, including the Health Exchange, US Family Health Plan, and NCHD, with a strong emphasis on first-call resolution.This position blends customer service excellence with technical skill-building, offering exposure to internal systems, regulatory protocols, and cross-functional workflows.All interactions must be documented with a clear and concise recap of the call's purpose