Field Service Technician

Job DescriptionJob OverviewThe Field Service Technician II has a proven electronics background with at least 2 years' experience in a lesser role or 3 years' experience in a casino technical role. This position is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment at various casinos in their designated region. The Field Service Technician II position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. This position reports to the Regional Service Manager or Field Service Supervisor.ResponsibilitiesCan provide technical training on most aspects of installations, theme changes, game software upgrades, server upgrades, etc.Provides "best in the business" customer servicePart of advanced support team sent in to troubleshoot and resolve technical problemsPerforms site surveys at new Class II or Class III locations and functions as a primary liaison with internal technical teams for communicating project requirementsExpert contributor to field service message boards, and provides documentation for technical assistance with known problemsPerforms preventative maintenance and general maintenance on AGS gaming equipment.Preventative maintenance is performed in a timely manner without proddingCan easily identify replacement parts and their associated part numbersMust be skilled at performing all gaming specific work ordersWill complete Site Surveys for basic work ordersPerforms project management activities for basic work ordersGood understanding of computer networking infrastructureGood familiarity of all AGS slot platforms and electronic table game equipmentStrong working knowledge of slot cabinet and table game topography and can diagnose and troubleshoot problems from top to bottom of machineCompletes all reports and paperwork in a timely mannerParticipates in a weekly on-call rotation with other technicians in territoryAdheres to all safety guidelines during work hours, as set forth by AGSA flexible schedule may be required, with the ability to work early mornings, nights, weekends and holidays as neededSkills/RequirementsHigh School diploma or GED requiredMust be at least 21 years' oldMinimum of 2 years' experience as a Field Service Technician I or 3 years' experience working in a technical gaming environmentRequirement to obtain licensing approval by tribal and/or state gaming regulatorsMechanically inclined; ability to use hand toolsProficient in Microsoft Office suite (primarily Word, Excel, Outlook)Will provide technical support to Field Service Technician IMust have a good working knowledge of customer's policies and procedures prior to performing work ordersAdvanced understanding of AC/DC electronicsCan use a multi-meter to troubleshoot electrical issuesUnderstands networking with CAT5 and fiberHigh proficiency in multi-platform installs/upgrades/theme changesSome working knowledge of the difference between Class II and Class IIIBasic understanding of computer networkingHighly developed problem-solving skillsPositive attitude, teamwork mentality Physical Requirements / Work EnvironmentThe physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to stand, walk or sit for long periods of time and perform repetitive motion type tasks regularly.Ability to regularly lift and/or carry up to fifty (50) pounds, push and/or pull up to two hundred (200) pounds with or without assistance.While performing the duties of this job, the employee is regularly exposed to bending, twisting, climbing, reaching and squatting.While performing the job functions of this position, the employee frequently works near powered motor vehicles, power tools, and automated assembly fixtures.While performing this position, the employee regularly uses manual and powered hand tools, (electric, battery operated and/or air powered).Ability to work in a non-climate-controlled environmentWhile performing the job functions of this position, the employee will be required to operate a personal or work assigned vehicle. Must be able to drive long distances when needed. This position may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate. Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE)*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.Job SnapshotLocation:South Bend, IndianaJob Type:Field Service/CSC/TACDate Posted:05/13/2026 About UsAGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.Job SnapshotLocation:South Bend, IndianaJob Type:Field Service/CSC/TACDate Posted:05/13/2026 Job DescriptionJob OverviewThe Field Service Technician II has a proven electronics background with at least 2 years' experience in a lesser role or 3 years' experience in a casino technical role. This position is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment at various casinos in their designated region. The Field Service Technician II position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. This position reports to the Regional Service Manager or Field Service Supervisor.ResponsibilitiesCan provide technical training on most aspects of installations, theme changes, game software upgrades, server upgrades, etc.Provides "best in the business" customer servicePart of advanced support team sent in to troubleshoot and resolve technical problemsPerforms site surveys at new Class II or Class III locations and functions as a primary liaison with internal technical teams for communicating project requirementsExpert contributor to field service message boards, and provides documentation for technical assistance with known problemsPerforms preventative maintenance and general maintenance on AGS gaming equipment.Preventative maintenance is performed in a timely manner without proddingCan easily identify replacement parts and their associated part numbersMust be skilled at performing all gaming specific work ordersWill complete Site Surveys for basic work ordersPerforms project management activities for basic work ordersGood understanding of computer networking infrastructureGood familiarity of all AGS slot platforms and electronic table game equipmentStrong working knowledge of slot cabinet and table game topography and can diagnose and troubleshoot problems from top to bottom of machineCompletes all reports and paperwork in a timely mannerParticipates in a weekly on-call rotation with other technicians in territoryAdheres to all safety guidelines during work hours, as set forth by AGSA flexible schedule may be required, with the ability to work early mornings, nights, weekends and holidays as neededSkills/RequirementsHigh School diploma or GED requiredMust be at least 21 years' oldMinimum of 2 years' experience as a Field Service Technician I or 3 years' experience working in a technical gaming environmentRequirement to obtain licensing approval by tribal and/or state gaming regulatorsMechanically inclined; ability to use hand toolsProficient in Microsoft Office suite (primarily Word, Excel, Outlook)Will provide technical support to Field Service Technician IMust have a good working knowledge of customer's policies and procedures prior to performing work ordersAdvanced understanding of AC/DC electronicsCan use a multi-meter to troubleshoot electrical issuesUnderstands networking with CAT5 and fiberHigh proficiency in multi-platform installs/upgrades/theme changesSome working knowledge of the difference between Class II and Class IIIBasic understanding of computer networkingHighly developed problem-solving skillsPositive attitude, teamwork mentality Physical Requirements / Work EnvironmentThe physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to stand, walk or sit for long periods of time and perform repetitive motion type tasks regularly.Ability to regularly lift and/or carry up to fifty (50) pounds, push and/or pull up to two hundred (200) pounds with or without assistance.While performing the duties of this job, the employee is regularly exposed to bending, twisting, climbing, reaching and squatting.While performing the job functions of this position, the employee frequently works near powered motor vehicles, power tools, and automated assembly fixtures.While performing this position, the employee regularly uses manual and powered hand tools, (electric, battery operated and/or air powered).Ability to work in a non-climate-controlled environmentWhile performing the job functions of this position, the employee will be required to operate a personal or work assigned vehicle. Must be able to drive long distances when needed.This position may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE)*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.About Us