M365 Support Engineer

Top 5 REQUIRED Attributes 5+ years of experience in related positions Experience with SharePoint Administration Experience with Exchange Administration Experience with Teams Administration Fluency in PowerShellTechnology ProficienciesSharePointMicrosoft ExchangeMicrosoft TeamsKey WordsOffice 365 Tenant AdministrationLOCATION: Can be remoteHOURS:: 40/week 8:00 5:00 PM CST (flexibility is required due to meetings and other events that might take place outside of work hours.)SCJ requires resource who will meet the following job description :Documented experience in multiple of the following endpoint technologies:Office 365 Tenant Administration Most critical experience required hereMicrosoft Power PlatformMicrosoft Exchange Administration (On-Premises & Exchange Online)Group Policy ManagementEndpoint Security Tools (BeyondTrust a plus)Intune Device Management (Mobile & Windows)Ability to ensure that incident tickets and outages are responded to and resolved in accordance with Service Level Agreements (SLAs) for their assigned platforms/servicesContinuously document and review recommended best practices to aide in continuous improvement and decreasing Mean Time to Repair (MTTR)Provide escalated technical support for Tier I and Tier II technical personnel.Experience in device compliance and reports/ Log AnalyticsAnalyze incident ticket statistics to provide recommendations on ways to eliminate any developing negative trends.Inform team members and managers of important issues and information which will enhance client satisfaction and team performance.Contribute in the testing and development of training material, Standard Operating Procedures (SOPs) associated with new products, services and equipment.Work with internal and external resources to accurately test enhancements.Perform training for Tier I and Tier II technical personnel