Financial Aid Counselor

Doane University is looking for a detail-oriented Financial Aid Counselor to join our Crete Campus! This student-facing position is responsible for providing customer support to prospective and current students throughout the financial aid process.The Financial Aid Counselor is responsible for determining student eligibility in accordance with institutional, state, and federal guidelines. Key responsibilities include: Advising and assisting students with all aspects of financial aid—such as understanding eligibility requirements, clarifying policies, managing the loan process, and exploring financing options. This role also requires the use of various technologies and systems (e.g., Colleague, NSLDS, COD, CPS, ScholarNet) to determine aid eligibility and process financial aid awards.Qualifications/Skills/Abilities Required for the Position:Proficiency in technology and the systems used to determine student eligibility and originate a financial aid award. (These may include: Colleague, NSLDS, COD, CPS, ScholarNet, MS Word, Excel, etc.)Ability to interpret complex financial aid regulations and apply them appropriately in different situations.Must have a thorough knowledge of available types of financial aid, scholarships, and general student eligibility criteria.Understanding personal income tax laws as they relate to federal financial aid.Ability to work independently as well as in a team environment.Ability to organize, prioritize, and complete multiple projects with multiple deadlines.High level of attention to detail in every task.Strong problem-solving abilities and the ability to use sound judgment for decision-making.Familiar with financial documents.Must utilize conflict resolution skills, helping students and families understand and identify potential solutions to issues.Ability to communicate professionally with a diverse student population.Ability to organize, prioritize, and complete multiple projects with multiple deadlines while working independently on projects in a fast-paced environment.Doane offers a comprehensive benefits package that supports you professionally and personally, including paid time off, health and retirement benefits, professional development opportunities, and free undergraduate and discounted graduate tuition. Visit our benefits page to learn more.Apply directly here: https://doane.peopleadmin.com/postings/2490