Service Delivery: Enhancements Implementation

This is a deliverables-based project requisition and not a requisition for an hourly-based resource. There is not an hourly rate. Please include your total cost for each deliverable outlined below in your response.Project Name:Service Delivery: Enhancements ImplementationProject Objective:The primary objective of this project is to ensure that the Service Delivery team is adequately staffed and appropriately equipped to support the city's IT needs effectively.Additionally, the implementation/enhancements are expected to yield the following benefits:• Improved employee satisfaction: Implementing these changes could lead to improved job satisfaction and work/life balance, a boost in morale, and the reduction/elimination of burnout.• Better efficiency: Optimizing and enhancing processes could increase operational efficiency and service delivery.Resource Responsibilities:• Policies and Procedures Review: The contracted resource will lead the review process for existing policies and procedures, identifying outdated or redundant content, legal compliance issues, and opportunities for improvement and revisions.• Documentation: They will maintain comprehensive records of policy and procedure changes, version control, and historical documentation to support audit and compliance requirements.• Stakeholder Coordination: Collaborate with relevant stakeholders, including AIM leadership, employees, etc., to gather input, ensure alignment with organizational goals, and facilitate and implement service delivery enhancements.• Communication: Regularly communicate policy updates and changes to the Chief Information Officer and relevant stakeholders, ensuring awareness and understanding.• Quality Assurance: Use quality control measures to ensure service delivery enhancements meet internal and external compliance standards, industry best practices, and legal requirements.The SOW document is attached to this requisition for reviewNumber Name Deliverables Description Start Date End Date 1.1 Full Implementation PlanA detailed report on the full implementation planA detailed report on the full implementation plan, including a timeline, scope of work, identification of key stakeholders and resources to be used, etc.09/01/2024 09/10/2024 2.1 September Weekly ReportsMonth of September - Weekly reports to the Chief Information Officer (CIO), AIM Chief of Staff, and Service Delivery leadership team.Weekly reports to the Chief Information Officer (CIO), AIM Chief of Staff, and Service Delivery leadership team on the status of implementation efforts/risks/issues/blockers and progress updates.09/01/2024 09/30/2024 2.2 October Weekly ReportsMonth of October - Weekly reports to the Chief Information Officer (CIO), AIM Chief of Staff, and Service Delivery leadership team.A detailed report on the full implementation plan, including a timeline, scope of work, identification of key stakeholders and resources to be used, etc.10/01/2024 10/31/2024Budget InformationCritical Hire Code (Assigned by Approver)Background Verification (Suppliers shall use Info Cubic (IC) for background verifications.)InstructionsThe completed Background Verification will be attached (via an automated feed) to the candidates user profile under the Attachments Section.Please make sure to always include the applicable proposal ID, contract ID, or requisition ID in the reference field when ordering. It is also very important to double check that the name on the order being requested matches the candidate's name in the Covendis system. Otherwise, the completed report will not be successfully uploaded to the candidates profile.Additional Background Verification Services (City of Atlanta)To be completed upon candidate selection:Global Monitor CheckState Criminal Record verification (past 7 years covering each State in which the candidate has resided)Social Security Number VerificationFederal Criminal Records Verification (past 7 years)Any additional requirements stated by the Agency on the requisitionEducation Verification No Employment Verification No Drug ScreeningNoMVRNo(Suppliers Only)To order, click on the link to the right:Order Additional Background Verification servicesInstructions (If Applicable)The completed Background Verification will be attached (via an automated feed) to the candidates user profile under the Attachments Section.Please make sure to always include the applicable proposal ID, contract ID, or requisition ID in the reference field when ordering. It is also very important to double check that the name on the order being requested matches the candidate's name in the Covendis system. Otherwise, the completed report will not be successfully uploaded to the candidates profile.Agency Certification(s)