Fixed Operations Manager

"EVERYONE IS FAMILY IN OUR HAUS" Company VisionBringing family and friends together to have fun and create memories.MissionAs a strategic partner and liaison between key departments, the Fixed Operations Manager establishes and oversees goals, objectives, policies, and the provision of services to ensure efficiencies are in place to meet the expectations and needs of customers.Pay$75,000 - $115,000 (base salary + commission)Why Join Our TeamBuild a career where you can lead, make an impact, and enjoy what you do outside of work.Work/Life Balance - Closed Sundays with rotating weekends off so you can maintain a life outside of workMake an Impact - Lead your department, drive performance, and implement changes that directly affect resultsAutonomy & Trust - Run your department with full leadership support - without the micromanagementFamily-Owned Culture - A team-oriented environment where your voice is heard and leadership is genuinely accessibleStability & Reputation - Over 60 years in business, a strong community presence, and long-tenured employees who love what they doEmployee Recognition - Annual recognition awards night plus employee appreciation events held throughout the yearAward-Winning Workplace - Voted one of the Best Places to Work in New York by the Capital District Business Review, multiple years runningOutcomesSuccessful candidates will:Act as liaison and build collaborative relationships between sales, service, parts, and other departments as appropriate, to ensure that excellent communication is always maintained and company protocols and standards are followedProvide regular communication and leadership to staff through daily and weekly collaborative meetings and group huddlesManage customer quality assurance programs; monitor existing processes and controls, and analyze and take steps to improve effectivenessConstantly monitor and communicate productivity of service and parts staff. Perform routine 1:1 coaching to motivate team members to achieve and surpass goals while delivering exceptional customer experience and adhering to processesOversee profit and loss reports to monitor labor and supply cost, and to attain highest possible gross profit margins; observe trends and set monthly goalsReview and take swift action on escalated customer service issuesReview service and parts employee payroll weekly; make corrections and submit timely to ensure accurate payment to employeesPlay a significant role in long-term planning; explore and implement change to enhance organization reputation and add value to job accomplishmentsSupervisory ResponsibilitiesThis position supervises the Service and Parts departments of one work site, which includes the Service Advisors, Warranty Administrator, Foreman, Service Technicians, Service Department Receptionist, and all employees of the Parts team. Responsibilities include making hiring recommendations; instructing and training in work methods; planning, scheduling and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions regarding unsatisfactory employees.QualificationsHigh School Diploma5 years of combined customer service and mid-level management experience, in an industry such as auto, construction, property, HVAC, or similarGeneral knowledge of, or experience with RV equipment and accessories helpful CompetenciesOutstanding interpersonal and verbal communication skills for friendly and effective customer and employee interactions, and to effectively coach people to improve performanceProven ability to structure and process qualitative and quantitative data and draw insightful conclusionsAbility to think and act strategically and perform comprehensive analysisGood math, computer and data entry skillsAbility to adjust to changing priorities through efficient and productive planning, organizing, scheduling, and budgetingEffectively reaches out to peers and cooperates with management team to establish collaborative working relationshipsPhysical and Environmental ConditionsTalking and hearing, repetitive hand motion, using hands to grasp, and reaching with arms/hands, are required. May occasionally use ladders to access hard to reach areasSome exposure to adverse environmental conditions, but not to the extent of being undesirable. Unit inspections may occur outside in varied weather conditionsDisclaimerAll requirements are subject to possible modification to reasonably accommodate individuals with disabilitiesThis job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. The company reserves the right to add to/revise an employee's job duties at any time at its discretionThis document does not create an employment contract, implied or otherwise, other than an “at will” employment relationshipPowered by JazzHRkMNtfYW83O