Client Success Leader (AVP)

Candidates must reside in: WA: Seattle, CA: Southern Los Angeles/San Diego, TX: Austin, Dallas, IL: Chicago, GA: Atlanta/Alpharetta, MD: Maryland, FultonJob Profile SummaryThe Client Success Leader for our ISV vertical is responsible for managing client relationships, driving business growth, and ensuring exceptional customer experiences and revenue and profit on the account or set of accounts. They collaborate with internal teams to address client needs, drive client success by utilizing all SoftServe services and offerings, and identify new business opportunities. This role involves overseeing an account or portfolio of accounts, developing account development plans, and collaborating with cross-functional teams to achieve client objectives and SoftServe’s goals.Duties & ResponsibilitiesStrategy and GrowthDrive client development and growth for their specific client (or) group of clientsDevelop, monitor, and execute account strategy and account development plansContribute to clients’ success, including active participation in clients’ strategy sessionsCollaborate with clients to develop strategic plans aligned with their long-term goals and objectivesIdentify growth opportunities and develop strategies to expand business within the existing client or a set of clientsWork with the team to maximize profitability within client accounts and identify new opportunities for business expansionDevelop new engagement strategies and models to expand business with the clientCollaborate with sales, partnership, and marketing teams to drive business growthEstablish relations with SoftServe external partners (AWS, Google, Microsoft, NVIDIA, and others) and build joint account development plansStay updated on tech, industry trends, and the competitive landscapeActively contribute to the GTM strategy of the segment and the company strategy (like GDXetc.)Client Relationship ManagementBuild and maintain strong business relationships with clients, serving as the primary point of contactUnderstand client goals, challenges, and priorities to provide tailored solutions and supportEngage with CxOs and line-of-business leadership of their clients and understand their strategic objectives and critical prioritiesEstablish a strategic relationship heatmap and comprehensive profile of client organization decision-makers, and regularly engage to gain visibility and audience 'up' and 'across' the client organizationCollaborate with solutions and marketing teams to develop an account-based marketing plan aimed at expanding connections and building the brand across lines of business within the assigned portfolioEnsure high levels of customer satisfaction and retentionAddress and resolve client issues promptly and effectivelyGather and act on client feedback to improve service deliveryFinancial performanceClient-level P&L: revenue and profitabilityMonitor financial performance and implement corrective actions as neededDevelop and execute strategies to achieve financial targets in partnership with the Delivery and Finance organizationsTeam Leadership and DevelopmentHire, lead, and develop a high-performing account team/teamsEstablish, document, and monitor key performance indicators (Workday goals & check-ins) to track progress, identify areas for improvement, and ensure accountability across the teamMentor and coach team members to enhance their skills and knowledgeFoster a collaborative and high-performing team environmentPreferred Competencies & Experience5+ years in leadership roles in the IT industry with managing P&L3+ years of leading client-facing organizations in software or the related industryRecord of using engaging presentation and written communication skills with senior clientsRecord of developing strategies for client growth and account development plansFormulating objectives, priorities, and implementing plans consistent with SoftServe’s long-term interests in a global environmentCapitalizing on opportunities and managing risksEstablishing rapport easily and putting others at easeDeveloping long-term relationships and networks both internally and externallyWinning others over by using a variety of tactics tailored to the audienceConvincing others of the merits of ideas and proposalsUnderstanding and applying business concepts and principlesRecognizing economic, financial, market, and industry trends that affect SoftServeSetting challenging goals, focusing effort on the goals, and meeting or exceeding themDeveloping challenging but achievable goalsRequired SkillsExcellent client-facing skillsExcellent manager of people and their growthBusiness-driven professionalComfortable operating in a fast-paced environment and working with international teamsQualificationsEducation: master’s degree in information technology, Management, Business, or a related fieldCertifications: relevant sales or marketing certifications (are a plus)Other RequirementsLocation: The Client Success Leader must be physically present at the client's primary location or, if current associates, to relocateWillingness to travel 30% +The anticipated salary range for this role is 180,000 – 230,000 USD annually, in line with our internal compensation framework and budget allocation for the role. Most candidates are offered a salary within this disclosed range. If the role is eligible for a variable pay plan, this would be considered separately and may provide additional earnings beyond the base salary range reflected here.Please note, the information provided in this posting is a general summary and may not include all compensation elements or benefits associated with the position.SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.