Lead Analyst

Lead AnalystThis is the world's leading global manufacturer and marketer of major home appliances.Job DescriptionLiaising between IT and business requester and development teamFacilitating process design sessions to document detailed process flowsFacilitating application design and requirements gathering sessionsCommunicating with requesting parties regarding status of development and enhancement requestsTranslating functional user requirements into technical requirementsEnsuring requests are documented with latest informationProviding support to development and team throughout release cycleProviding timely information as required to aid training and communicationInteracting with process and application owners to ensure that requirements are being satisfiedCoordinating with testing team to ensure defect free releasesDocument existing and future state business processes, define and document functional requirements, and conduct information flow analysis and process modeling within and across the organizationProactively seek opportunities to improve process and task execution across the organizationPrepare and present related material to project teams, steering committees and/or stakeholder organizations in the form of written deliverable and presentationsIdentify the complexity of services and requests and identify opportunities for automationCritically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish requests from the underlying true needsProactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver artifacts as neededStay up to date with latest technology offeringsProvide Leadership that inspires others to succeed and developContinually seek opportunities to improve SDLC processQualifications1+ years working experience with ServiceNow within a mid/large sized organizationMust be able to demonstrate a solid technical understanding of ServiceNow the Incident Management and how it interfaces with other ITIL Processes, IT and business functionsStrong documentation skillsExcellent interpersonal skillsAdvanced communication skills including the ability to communicate with people of wide ranging business focus and levels of responsibilityAbility to express views and reasons for decisions and present findings, investigations and metrics clearlyPresentation Skills and ability to develop and deliver reports with clear, relevant and concise dataAnalytical thinking and be able to learn how to absorb and analyze large amounts of informationAbility to prioritize changes to accommodate the ever changing landscape within the organizationAbility to effectively manage conflictInitiative, motivation and capability to manage diverse workload effectively and accustomed to seeking solutionsDemonstrated success in working with highly technical teams in identifying and creating technical solutionsITIL (IT Infrastructure Library) methodologies associated with Service Management – ITIL Foundation certification is nice to haveBachelors DegreeJob LocationI'm interested