FHC Patient Access Referral Specialist I

DescriptionCHARACTERISTICS OF THE WORKUnder close supervision, performs all referral-related work, as well as interacts with multiple Family Health Centers (FHC) personnel and outside healthcare systems.Examples of DutiesEXAMPLES OF THE WORK (These statements are intended to be illustrations of the work of this class.)Processes and manages all requests for referrals.Verifies diagnosis codes that support medical necessity for referrals.Schedules appointments for procedures and/or medical consults.Prepares Transition of Care document in the electronic health record (EHR) and submits all necessary documents to referral office via direct message, when applicable, or through the fax server.Communicates details of the referral order and referral management module in EHR and Practice Management System (PMS).Queries ordering provider as necessary to obtain all information required by the referral office.Closes out referral orders in EHR and the referral in PMS when the referral expires or results of visit are received.Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses the appropriate interpretative services.Documents as appropriate on the medical record, forms, and/or computer the required documentation related to interpretative services.Adheres to standard precautions.Performs related work as required.Minimum RequirementsMINIMUM REQUIREMENTSHigh school graduation or its equivalent.One year of experience as a medical office specialist in a federally qualified health center (FQHC) or health care setting.An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service.Physical Requirements And Working ConditionsResponds to patient and FHC needs via telephone, internet, fax, computer software, and in person.Lifts and carries materials weighing up to 15 lbs.Spends extended periods of time sitting, standing, and walking.Spends extended periods of time typing and reading computer screens.Identifies medical record documentation, requests, and/or releases.Special RequirementsMust be available to work extended hours as necessary.Must provide own transportation to work at other FHC locations as needed.Supplemental InformationAn Equal Opportunity EmployerTest WeightsTo Be DeterminedPlease note that Training & Experience scores are based on the relevant (as determined by the hiring agency and Civil Service) training and experience, as listed on your application and/or resume, as submitted here. Any information that is unclear or that is not listed on your application and/or resume will not be considered in the calculation of the Training & Experience score. This also means that you should list your employment dates, including the month and year (i.e., 02/2010 to 08/2015) of employment, as well as the number of hours worked per week.CLINIC LOCATIONS AND HOURS:www.fhclouisville.orgFHC - Portland2215 Portland AvenueLouisville KY 40212(502) 774-8631Monday - Thursday: 8:00am - 9:00pmFriday: 8:00am - 4:30pmSaturday: 8:00am - noonSunday: ClosedFHC - East Broadway834 East BroadwayLouisville KY 40204Monday - Thursday: 8:00am - 9:00pmFriday: 8:00am - 4:30pmSaturday: 8:00 - 12:00pmSunday: ClosedFHC - Phoenix (Healthcare for the Homeless)712 E Muhammad Ali BlvdLouisville KY 40202Monday - Friday: 7:30am - 4:00pmSaturday - Sunday: ClosedFHC - Iroquois4100 Taylor BlvdLouisville KY 40215Monday: 8:00am - 4:30pmTuesday: 8:00am - 8:30pmWednesday - Friday: 8:00am - 4:30pmSaturday - Sunday: ClosedFHC - Fairdale1000 Neighborhood PlaceFairdale KY 40118Monday - Friday: 8:00am - 4:30pmThursdays: 8:00am - 8:30pmSaturday - Sunday: ClosedFHC - Southwest9702 Stonestreet Road, Suite 220Louisville KY 40272Monday - Wednesday: 8:00am - 4:30pmThursday: 8:00am - 8:00pmFriday: 8:00am - 4:30pmSaturday - Sunday: ClosedFHC - Americana4805 Southside DriveLouisville KY 40214Monday - Friday: 8:00am - 4:30pmSaturday - Sunday: ClosedMedicalDentalVisionGroup Term LifeSupplemental LifeAccidental Death & DismembermentSick LeaveVacationHoliday PayBereavement LeaveKentucky Retirement Systems457 Deferred CompTuition Assistance01Do you have at least one year of experience working as a medical office specialist in a federally qualified health center (FQHC) or health care setting?YesNo02Are you willing to work from 8:00 AM to 4:30 PM on weekdays and occasionally work extended hours?YesNo03This job requires lifting and carrying materials weighing up to 15 lbs. If hired, would you perform this task?YesNo04This job MAY require you to work at more than one of FHC's clinics, including during the same day. There are clinics at Portland, East Broadway, Fairdale, Iroquois, Phoenix (E. Muhammad Ali Blvd), Southwest Medical Center and Americana (Southside Drive). Transportation is not provided by FHC. Are you willing and able to work at FHC's multiple clinics?YesNo05List any experience you have working as a Medical Office Specialist or Medical Receptionist. Include the position(s) in which you obtained your experience and the length of your experience.06How did you hear about this position at Family Health Centers? If you heard about this position from an FHC employee, please list the name of the employee here. Required Question