Office Clerical Assistant

Overview We are seeking a highly organized, detail-oriented Office Assistant to support daily office operations. This role is essential to maintaining efficient workflows and delivering excellent service to our customers. The ideal candidate is computer-savvy, comfortable using various software applications, and possesses strong communication and multitasking skills. If you are proactive, dependable, and thrive in a fast-paced environment, we encourage you to apply. Key Responsibilities As an Office Assistant, you will: Receive and process customer orders through email, phone, online portals, and other systems. Review orders for accuracy, including pricing, inventory availability, and shipping details. Coordinate with production, warehouse, and shipping teams to ensure timely fulfillment. Proactively update customers on order status, delays, or backorders. Respond promptly to inquiries, concerns, and order modification requests. Maintain accurate records of customer communications and transactions within CRM systems. Prepare order confirmations, invoices, and shipping documentation. Work closely with sales and account managers to resolve discrepancies and support client needs. Track open orders and follow up to ensure accurate and complete delivery. Assist with returns, exchanges, and credit processing according to company policies. Identify recurring issues and suggest process improvements to enhance the customer experience. Qualifications The successful candidate will have: Strong computer proficiency, including experience with Google Workspace. Excellent clerical skills with strong typing speed and accuracy. Exceptional attention to detail, particularly in proofreading and record maintenance. Ability to organize and manage both physical and digital filing systems efficiently. If you are eager to contribute to a collaborative team while building your administrative expertise, we invite you to apply for this exciting Office Assistant opportunity. Pay: $15.00 - $16.00 per hour Expected hours: 40.0 per week Benefits: Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: In person