Technical Analyst / Support

Technical Analyst PositionWe are seeking a full-time Technical Analyst at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for managing various technical development tasks supporting IT needs around case management, reporting, data analysis and system configuration and for independently assessing and completing projects and tasks improving IT products and services efficiency.Essential FunctionsPrimary point of escalation in conducting investigations of root-cause analysis of issues.Work closely with project teams to ensure requirements are understood and deliverables are aligned with project objectivesLearn how to use and apply appropriate tools as needed for this role – and responsible for identifying new tools able to be leveraged across global IT teamsAutonomously manage requirements for small to medium size projects of average complexityUse and update instruction/knowledge articles for IT systems and infrastructure componentsCollaborate among/across teams to ensure issues are addressed by the appropriate individualsDemonstrate responsibility for ongoing personal development, professional growth and continuing educationAbility to work off business hours and weekends as neededIdentify and quickly resolve complex issues within the environment that impact associate productivity, including performing thorough root cause analysis to prevent recurrenceCollaborate with other IT and Security teams to establish proactive monitoring and measurements to determine where user experience issues exist and that require attentionDevelop and implement a set of key performance indicators that drive operational processes, demonstrate program effectiveness, and identify areas of improvementDevelop and implement operational processes for proactive monitoring, issue identification, triage, and resolution to prioritize user experience work, while maintaining close collaboration with IT and Security associatesBasic QualificationsAssociate's degree OR Bachelors Degree in IT or related field, AND a minimum of 4 years IT or technical experienceDemonstrated ability to creatively and systematically troubleshoot and isolate issuesHigh technical familiarity with Windows, Mac and Linux operating systemsCompetent with scripting languages such as PowerShell and BashHighly proficient using a CLI on all platforms and using various CLI-based remote tools (SSH, WinRM, etc)Proficient with effectively parsing through and processing large amounts of log files (ex. event viewer, and syslogs) and terminal outputGood working knowledge of networking concepts such as DHCP, DNS, routing, subnets, VLANS, etc.Demonstrated strong and effective verbal, written, and interpersonal communication skills in a team settingConsistently demonstrates quality and effectiveness in work documentation and organizationDemonstrated ability to remain technically current through outside research, study, and trainingMust be detail-oriented and have the ability to work proactively and effectively with minimal supervision.Ability to work in a fast paced, dynamic environment.IT Desired QualificationsIndustry Certifications and/or a willingness to become certified at an advanced level on technologies and productsExperience and/or training with enterprise IT systemsExperience with an alert aggregation/management tool like OpsGenie or PagerDutyExperience with monitoring tools such as App Dynamics, Solarwinds, Splunk and ZabbixGarmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability. This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits