Account Manager

💼 Position: Account Manager⏰ Working Schedule: Full - Time / 9 - 6 EST🌎 Location: Latin America (Remote) 📃 Role Summary: We are seeking an Account Manager to join our dynamic marketing agency. This role demands a confident and detail-oriented professional who will serve as the primary point of contact for our clients, ensuring effective communication and relationship management. The ideal candidate will have a strong understanding of marketing solutions, including Facebook ads, Google ads, and local SEO, and will be instrumental in maintaining and growing client accounts. ✔️ Key Responsibilities: - Serve as the face of the company, managing client relationships from day one post-sales. - Handle client communications via phone, Zoom calls, and email. - Understand and communicate key performance indicators (KPIs) related to marketing campaigns. - Address client concerns and provide solutions confidently and calmly. - Collaborate with internal teams to transfer client information and feedback. - Manage a portfolio of 15 to 20 clients, ensuring client satisfaction and retention. - Identify upselling opportunities and facilitate the upsell process. - Educate clients and push back when necessary to ensure mutual success. - Maintain responsiveness and proactive communication with clients. 🎓 Requirements: - Proven experience in account management or a similar client-facing role. - Strong understanding of marketing agency operations, including lead generation. - Experience working with US-based companies or clients. - Excellent English verbal and written communication skills. - Proficiency with CRM systems (Go High Level) and project management tools (Asana, Slack). - Ability to work independently, troubleshoot issues, and be a team player. - A high level of professionalism and confidence in front of the camera. 🌟 Nice to Haves: - Experience in the home service niche or construction-related industries. - Familiarity with DISC personality assessments, specifically high S and high D profiles. - Background in sales or upsell processes. 🚀 If you are a confident and proactive Account Manager who thrives in client communication, relationship management, and marketing-focused environments, we encourage you to apply.