Customer Support Representative

Current job opportunities are posted here as they become available.ResponsibilitiesManage the queue of incoming support cases via email and zoom if necessary to ensure friendly, timely, and effective resolution of questions and issuesInvestigate and resolve product bugs, alone and through collaboration with other ChurnZero teamsProductively respond to customer feedback; offer creative alternatives and best practice guidance whenever possibleProvide accurate and complete information to customers and to other ChurnZero team members leveraging your tools and resourcesCollaborate with Customer Success, Product Management, and Development on possible ways to improve ChurnZero's product, services and processesReliably meet personal and team case handling targets and SLA expectationsContribute towards the development of a strong team environment by being energetic, enthusiastic, and relationship-focused; eager to make a positive impact with customersJob Title:Customer Support RepresentativeClassification:Non-ExemptReports to:Manager, Customer SupportLocation:Remote, US-basedTarget Salary:$42,000 to $55,000Qualifications2+ years' experience in Customer Service/Support roles, preferably at a SaaS organizationActive listener, passionately communicative, and empathetic; able to put yourself in customers' shoes and advocate for them when necessaryProactive problem-solver; confident at troubleshooting and able to investigate if you don't have enough information to resolve customer issuesOrganized, articulate and reliable; strong diplomacy, tact, and poise when working through customer issues and escalationsAptitude for learning software; strong with business applications and data integrations and able to explain complex data relationships in non-technical termsWorking knowledge of Zendesk strongly preferredAbout ChurnZeroChurnZero is the platform and partner for customer growth.We provide game-changing software to understand, strengthen, and grow your customer relationships by connecting AI, analytics, and automation to the customer experience.ChurnZero's dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI™ tell you exactly what customers want and need, and why. Your team will be able to create hyper-personalized communications and strategic journeys at the touch of a button. Best of all, ChurnZero grows with your business, so you can increase revenue and retention, and succeed at scale.J-18808-Ljbffr