Help Desk Analyst 4

Launch Your Career with Cook SystemsReady to elevate your career? Cook Systems, a certified veteran-owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you’re aiming to work with a Fortune 500 company or a small business, we’ve got you covered.Our core values—integrity, investment, and innovation—drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work-life balance and personal growth. Our cutting-edge IT consulting partners and FastTrack talent program are designed to help you excel.Join our forward-thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins!Help Desk Analyst 4ONSITE in Richmond, VATroubleshoot, track and remediate issues on end user computing hardware and software systems.Provide Tier 1/11 end-user support at multiple office locationsAdvocate for the user and systems that allow for greater efficiencies within the scope of security standards.Exhibit personal integrity regarding providing users with the best solutions, while guiding users on how to best utilize the systems.Deliver IT support to ensure all end user computing devices and systems for all office locations are operational. End User computing devices include, but not be limited to, computer equipment, standard software applications, peripheral devices, and network copiers, printers, and fax machines.Ensures day-to-day operations for agency end user by monitoring the Help Desk tickets and internal Request Tracker. Review queue, action or assign those for IT Help Desk, and escalate as needed.Provide maintenance and update of all end user computing devices (laptops, desktops, peripherals, and network accounts, etc.).Develop and maintain documentation on the Collaboration and MS Teams sites to assist users and business units to support day-to-day technology needs.Coordinates, tracks and updates hardware assets information in the system of record.Provides timely and effective communications regarding readiness status within assigned deadlines.CompTia A+ desiredAdditional DetailsWorkplace Setting: Onsite Job Type: ContractSeniority Level: Associate LevelJob Function: Information TechnologyWhy Work with UsBenefitsAt Cook Systems, we prioritize our employees' well-being and future with a comprehensive benefits package. Full-time employees enjoy benefits starting the first of the month following their start date. Our benefits include:Blue Cross Blue Shield Medical, Dental, and Vision Insurance: Choose from two medical plan options and benefit from the extensive BCBS network, ensuring quality healthcare for you and your family.Life, Critical Illness, and Accident Insurance through Unum: Financial security and peace of mind for you and your loved ones.Flexible Spending Account (FSA) through Navia: Manage healthcare and daycare expenses with tax-advantaged options.Health Gap Insurance through Sunlife: Additional coverage to bridge any financial gaps in your healthcare needs.401(k) Plan with Company Match through The Standard: Plan for a secure financial future with our company match, available after six months of service.By joining Cook Systems, you'll become part of a supportive and innovative community where your contributions are highly valued. We look forward to welcoming you to our team!#IND1