ITSM Automation Engineer – AI & Python
Onsite/Hybrid/Remote: Hybrid. At least office 1 day a week onsite.Duration: Through June 2027, with potential extension or conversionWork Authorization: U.S. citizens, Green Card holders, and candidates with valid EADs. No H-1B, OPT, CPT, visa sponsorship, or visa-related documentation.Must Have:Hands-on Python developmentITSM or internal IT workflow automationJSON and API payloadsREST API integrationsOAuth, API keys, and authentication methodsSaaS workflow automation and orchestrationExperience building and supporting production workflowsExperience using AI coding or automation toolsAbility to read, debug, and improve AI-generated codeLogging, monitoring, retry logic, and exception handlingResponsibilities:Build net-new enterprise workflows using an AI automation platform.Develop API-driven integrations across internal business systems.Intake tickets to create, repair, and improve automation workflows.Support ITSM processes such as incidents, requests, approvals, access, and routing.Develop workflows involving HR, identity, access, and IT systems.Write Python and JSON-based automation logic.Review and improve code generated through AI development tools.Troubleshoot APIs, authentication, payloads, and workflow failures.Implement logging, monitoring, correlation IDs, retries, and error handling.Meet with stakeholders to understand processes and identify automation opportunities.Replace repetitive and ticket-based processes with automated workflows.Build reusable workflow templates and technical documentation.Support business users creating approved automations.Follow security, governance, testing, and release standards.Qualifications:Hands-on experience building workflow automations and SaaS integrations.Experience supporting internal IT operations or ITSM environments.Experience working with connected enterprise systems.Ability to develop and troubleshoot solutions using an IDE.Experience supporting production workflows in a large enterprise environment.Ability to attend an approved office when required.