Parts Center Planner

OVERVIEWThe Parts Center Planner supports day-to-day parts inventory and stock room operations, including inventory tracking, order fulfilment, reporting , and coordination with internal teams to ensure accuracy, efficiency and timely service KEY RESPONSIBILITIESPlan and maintain optimal inventory levels for spare parts by monitoring stock usage, demand trends, and reorder points. Analyze inventory to forecast future needs and prevent shortages or overstock. Inventory Control: Implement and maintain accurate inventory levels through cycle counting, bin location management, and reconciling physical stock with parts warehouse systems. Order Fulfilment: Responsible for receiving, picking, packing, and dispatching of parts, ensuring 100% accuracy and timely shipment to customers or service technicians. Parts Process Implementation: Implements parts warehouses processes, including returns, warranties, and processing stock orders to maintain parts inventory accuracy. Customer Service: Provides customer service support, interface with customers or internal service departments to answer inquiries regarding part availability, order status, or shipping. Resolves more complex issues and problems of dealers, Authorized Service Centers, official parts distributors, and end users. Responsible for all activities related to parts orders to Tokyo as directed including shipping schedules and resolves any parts issues with Tokyo. Coordinates with other departments to troubleshoot, resolve system problems, implement new systems, and/or modify existing ones as necessary, Ensure back-order system is being followed - "first in, first out" basis. Prepares and submits daily, weekly, monthly, quarterly, semiannual, and annual parts reports, various inventory reports, forecasts and other reports as deemed necessary. Identify opportunities to improve warehouse efficiency and reduce costs Assists in the coordination and creation of strategies for liquidated and excess inventory items. Assists department Manager in creating and carrying out long and short-term strategies and action plans for growth and maintenance of the Parts Department. QUALIFICATIONS Associate's degree in business, or related field. 3-5+ years of parts mgmt. experience, with expertise in inventory management, planning and operational oversight. Must have excellent customer service skills and the ability to follow through and meet deadlines. Must have good problem solving/trouble shooting skills. Requires strong interpersonal and instructional skills. Must have organizational skills, and the ability to manage multiple tasks and deadlines. Willingness to do whatever is needed to achieve department goals and requirements, including working non-standard and weekend hours as required. Must be a team player with a positive attitude and willingness to assist others. LOCATIONThis role is on-site in our Rockaway, NJ office. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to talk or hear. The employee must occasionally lift and/or move up to 25-50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. JOIN THE CASIO TEAMYou'll have access to a comprehensive compensation and benefits package designed to support your health, well-being, and future. Our offerings include (but are not limited to): Health CoverageHigh-quality medical, dental, vision, and prescription drug plans Retirement Savings401(k) plan with employer matching contributions Time OffGenerous paid time off to relax and recharge Insurance OptionsLife, legal, pet, and supplemental insurance plans Mental Health SupportAccess to virtual and in-person counseling for individuals and families Education SupportTuition reimbursement to invest in your growth Fitness BenefitsOn-site fitness center (dependent on office location) We welcome applications from all qualified candidates who are currently authorized to work full-time in the United States. Please note, however, that Casio is unable to offer visa sponsorship for this position. This position offers a base salary range from $48,000 to $55,000 a year, determined by a variety of factors including relevant skills, experience, location, business needs and market demand. Disclaimer: This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job. Casio America Inc is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Casio will consider reasonable accommodation requests as part of the recruiting and hiring process.