Commercial Lines Insurance Account Manager (Knoxville)

Carriage Hill Insurance is actively looking for a new Commercial Line Account Manager who is highly motivated, energetic, and has strong communication skills to join our team. Our agency is rapidly growing, and we are looking for the right individual to fit right into our agency. The Commercial Line Account Manager position will involve partnering with the Personal department to provide excellent customer service to agency customers and greeting office visitors throughout the day. Carriage Hill is one of the fastest-growing independent insurance agencies in the Southeast with offices across Tennessee and Kentucky. Your career starts right here with Carriage Hill!BenefitsPaid vacationPaid holidaysPaid sickMedical, Dental, and Vision insurance availableExcellent work environment401(k)401(k) MatchResponsibilitiesGreet all customers, entering the office, in a friendly and helpful manner.Answer incoming phone calls.Return all phone messages promptly.Provide exceptional customer service.Process customer policy change requests.Secure all Trailing Documents from customers.Handle incoming claim calls from customers.Complete Evidence of Insurance requests.Be outstanding at relationship building.Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.Responds to all inquiries, cancellation requests, and sales requests within a specified time frame.RequirementsInsurance industry experience.Possess a genuine willingness to learn, be intuitive and resourceful.Possess an upbeat, positive, and enthusiastic attitude.Proficiency to multi-task, follow-thru and follow-up.Excellent Communication/interpersonal skills.Must be highly self-motivated.Professional phone etiquette.Great Customer Service Skills.Works well with other employees and is a team player with a positive attitude.Responds to all inquiries, cancellation requests, and sales requests within a specified time frame.Strong work ethic and leadership skills.Ability to tactfully handle stressful and difficult situationsWork RemotelyYesJob Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceLicense/Certification:Insurance Producer License (Required)Work Location: Hybrid remote in Lenoir City, TN 37771