Manager, Order Processing and Deal Desk

Title: Manager, Order Processing and Deal DeskLocation: Herndon, VA/ DC AreaReporting to: Sr. Manager, Sales OperationsMUST HAVE EXPERIENCE WITH FEDERAL GOVERNMENTAbout the RoleWe are looking for a process-driven leader to oversee our hybrid Pricing Desk and Order Processing team while also serving as the backup for our primary Deal Desk resource. This Manager-level role is central to scaling our quote-to-cash operations, ensuring quote and order accuracy, protecting revenue, and enabling our Sales teams. You will focus on building repeatable, scalable processes in a growing business with a complex sales cycle and work closely with Sales Operations Analysts as an SME for CPQ enhancements.*No sponsorship offered for this position. Key Responsibilities- Lead, mentor, and develop a team of Pricing Desk and Order Processing analysts, setting clear goals and fostering a culture of documentation, precision, and continuous improvement.- Oversee Pricing Desk operations: maintain Pricing Desk Manual, deliver expert quoting support to sales teams, and facilitate training on updated processes and best practices.- Manage Order Processing workflows: review incoming Purchase Orders for accurate alignment with quotes, proper legal verbiage, correct buying/selling entities, etc. and initiate seamless order handoff to Oracle for invoicing.- Cross-train as backup Deal Desk resource: evaluate non-standard opportunities involving special discounting, payment terms, billing frequency, and deal structure, and ensure appropriate revenue recognition during processing.- Design, document, and implement repeatable, scalable processes across quoting, order validation, booking, and Deal Desk reviews to drive efficiency and accuracy at scale.- Monitor performance metrics, identify bottlenecks, and lead continuous improvement initiatives for quoting and order processing, while maintaining strong cross-functional collaboration with Finance, Legal, Revenue Accounting, and Sales Operations.Required QualificationsExperience working with Federal Government.5+ years of progressive experience in Pricing Operations, Deal Desk, Sales Operations, Order Management, or Revenue Operations.2+ years of direct people-management experience (managing analysts or similar roles).Advanced proficiency with Salesforce CPQ and strong working knowledge of quote-to-cash workflows.Experience with ERP systems (Oracle or equivalent) and federal order processing/booking procedures.Proven track record building and documenting scalable processes and driving adoption across teams.Excellent communication and interpersonal skills, with the ability to influence, train, and collaborate effectively with sales professionals.Strong analytical, problem-solving, and attention-to-detail skills.Preferred QualificationsExperience working with government customers or in highly regulated industries (highly valued but not required).Ability to maintain confidentiality and professionalism when handling sensitive business data.Background in technology, hardware, software, and data-security/cybersecurity sales.Experience with Channel-driven sales models.Familiarity with revenue recognition standards (ASC 606 or equivalent).Bachelor’s degree in Business, Finance, Operations, or a related field.