Business Operations Manager

Company DescriptionThe Texas Affiliation of Affordable Housing Providers (TAAHP) is a non-profit trade association dedicated to supporting the affordable housing industry. As a 501(c)(6) organization, TAAHP strives to increase the supply and quality of affordable housing for Texans with limited incomes and special needs. Through advocacy, education, and collaboration, TAAHP works to address housing challenges and promote innovative solutions. The organization represents a diverse network of housing providers and industry professionals across Texas.The RoleThe Operations Manager reports directly to the deputy executive director and works regularly with other staff. This position serves as the backbone to our organization and is responsible for effectively managing daily business operations and human resources.  You will manage day‑to‑day operations, own bookkeeping and financial processes, lead budgeting and investment planning, and ensure exceptional customer experiences. You’ll run cross‑functional meetings, drive continuous improvement, and partner with leadership to translate strategy into measurable results. The Operations Manager wears multiple hats in administration, human resources management, and member development. This role requires strong skills in writing, problem-solving, and customer service while providing significant value to our members. This role is directly involved in coordinating board meeting documents, managing vendor contracts, and operating our member management database. The Operations Manager is also a key participant in various member-driven committees which expand our organization’s industry advocacy and effectiveness.  This position requires a customer friendly, diligent, and detail-oriented professional who can work with a small team of similarly driven team members. This role requires quick assessment and action on business needs, implements efficient systems, and engages members as customers.  Responsibilities: Oversee daily operations to ensure efficient workflows, timely delivery, and high service levels.Maintain accurate bookkeeping: reconcile accounts, manage AP/AR, prepare month‑end close, produce financial reports.Lead budgeting, forecasting, cash‑flow management, and support investment analysis and capital planning.Serve as primary point for customer service; design and implement processes that improve satisfaction and retention.Plan and run regular meetings (budget reviews, board/leadership updates, committee meetings) with clear agendas, actions, and follow‑up.Develop KPIs, track performance, and present actionable insights to leadership.Implement process improvements, policy updates, and systems (accounting software, CRM, ops tools).Manage vendors, contracts, and operational budgets.Ensure implementation of strategic plan – including, but not limited to, follow up and engagement with strategic plan facilitatorIdentify cost-cutting opportunitiesArrange travel and expense reimbursements for the staffServe as first-line hiring manager – reviewing resumes and conducting initial interviews for consideration by senior leadershipCoordinate benefits processing and onboarding for new staff membersIdentify benefit opportunities to expand offeringsAnalyze trends in compensation and benefitsOtherManage/track correspondence, mail, shipping, and website inquiriesCoordinate preparation for board meetings and maintaining board minutesServe as a primary contact for members and prospective membersDevelop and manage organizational calendarsServe as a staff liaison for various assigned committees, including working with committee chairs to create meeting agendas and maintaining meeting minutes and action items.Maintain phone and auto receptionist voicemail messages; holiday messages and out of office auto responders while also ensuring all staff are implementing when necessaryManage and execute all membership invoicingOther duties as assigned EXPECTATIONS Provide comprehensive administrative and operational supportDevelop and implement organizational systems and procedures Apply excellent time management skills and work prioritization Be a self-starter and produce a quality work product with little direction on a regular and on-going basisExhibit acute problem-solving skills with ability to independently seek out and identify solutionsExhibit responsive team-based support and facilitate a positive work environmentDetailed attention for operations and membership management Apply a working knowledge of basic accounting, member database, and administrative management practicesExhibit timely, excellent service, facilitation, and accommodation for members, customers, and staffProficiency in MS Office suite of productsRegularly attend industry conferences and workshops to stay abreast of the latest methods and tools that will enhance operational efficiencyStay up-to-date with regular updates to current software, ensuring capitalization of new benefits & features where applicable Maintain confidentiality in human resource and financial matters   Must‑have qualificationsBachelor Degree in Business, Accounting, Finance, or related field.5+ years in operations, finance, or similar role; small‑to‑mid‑size business experience preferred.Practical bookkeeping experience (QuickBooks), comfortable preparing month‑end close and basic financial statements.Demonstrated budgeting and forecasting skills; experience supporting investment or capital decisions.Strong customer service background with proven ability to resolve escalations.Excellent meeting facilitation and communication skills; able to drive decisions and follow‑through.Highly organized, detail‑oriented, and comfortable with both hands‑on tasks and strategic planning.Proficient with Excel and common business software (accounting, CRM, project management).Nice‑to‑haveNon-Profit Trade Association ExperienceExperience with investment analysis, financial modeling, or managing small investment portfolios.Certifications: CAE, CPA, CMA, or bookkeeping accreditation.What we offerCompetitive salary + performance bonusHealth, dental, vision benefits; 401(k) with company matchRemote Work EnvironmentGenerous PTO PlanProfessional development and growth opportunities Small, collaborative team with clear impact and ownership