Information Technology Specialist

Key ResponsibilitiesProvide technical assistance to end users through phone, email, and in-person support channels, ensuring timely resolution of issuesDiagnose and troubleshoot a range of technical problems, escalating when necessary based on internal processesCommunicate clearly with users and cross-functional teams, including IT, training, and systems personnelAct as a liaison for users by ensuring issues are directed to the appropriate teams and followed through to completionMaintain up-to-date knowledge of supported applications, systems, and internal proceduresParticipate in internal training sessions and knowledge-sharing meetings to stay current on technology updatesMonitor and track escalated requests to ensure timely closure and a positive user experienceAssist with technology deployments, including system upgrades, hardware rollouts, and pilot testing initiativesSupport scheduling and coordination of implementation activities as neededProvide coverage outside of standard business hours when required, including evenings, weekends, or holidaysSkills & RequirementsHands-on experience supporting enterprise tools such as productivity software, operating systems, remote access platforms, and mobile devicesFamiliarity with document management tools, endpoint hardware, and authentication/security applications is beneficialExperience supporting remote or distributed users is a plusStrong problem-solving and analytical thinking skills with attention to detailCustomer-focused mindset with the ability to deliver high-quality supportAbility to manage multiple priorities and meet deadlines in a fast-paced environmentSelf-motivated, dependable, and able to work independently when neededCollaborative team player with a professional and positive approachStrong written and verbal communication skillsEducation & ExperienceBachelor’s degree is preferredPrior experience in a technical support role within a professional services or similar environment is preferredTypically requires a few years of hands-on support experience