IT Help Desk Technician

Job Description Position: IT Help Desk TechnicianReports to: IT Manager / Director of ITLocation: West Palm Beach, FL (on-site) at 1700 Palm Beach Lakes Blvd, Ste 900, West Palm Beach, FL 33401Status: Full-time, non-exemptPay Range: $24–$28/hr+++ and up based on experience PLUS full benefitsPosition SummaryThe IT Help Desk Technician is the first line of technical support for approximately 200+ internal users across multiple branch offices. This role resolves day-to-day hardware, software, network, and application issues that keep our staffing operations running — every minute a branch is down, dispatch stops and workers don't get sent to jobs. The role supports a multi-system environment including TempWorks, Microsoft Dynamics GP (Great Plains), Avionte, Carvin, Microsoft 365, and Windows desktop/laptop fleet.IT Help Desk Technician needed for WO Partners, an established office platform business provider with branch locations throughout the Eastern United States serving the construction, light industrial, food processing industries and armed/unarmed security personnel.We are a goal-oriented entrepreneurial company. WO Partners is driven by the most successful personnel in the industry. Our firm is looking for a seasoned IT Help Desk Tech to work under the Director of IT here at our Corp office in West Palm Beach, FL (in-house). We are looking for someone who can manage their tasks and stay organized around a weekly schedule. We value hard work, discipline, autonomy, and the ability to do the job right.If you are looking for a fun environment to work hard and grow professionally, please apply this ad now! WO Partners is a unique workplace environment looking for talented technology personnel in a growth role that are up to the challenge! Our business is growing and we are thriving...come join us! Apply today!Essential DutiesServe as first point of contact for end users submitting tickets via phone, email, and ticketing system; triage, document, and resolve or escalateTroubleshoot hardware (desktops, laptops, printers, scanners, mobile devices, VOIP phones) and software issues for branch and corporate usersProvision and deprovision user accounts in Active Directory, Microsoft 365, TempWorks, GP, Avionte, and other line-of-business applicationsSupport the TempWorks staffing platform front-end issues (login, printing, workflow errors) and route deeper issues to the application ownerImage, configure, and deploy new workstations and laptops for new branches and replacementsMaintain accurate asset inventory across all branchesSupport multi-factor authentication, password resets, and basic security policy enforcementProvide remote support to branch staff using remote desktop tools; travel to local offices as neededDocument recurring issues and contribute to the internal knowledge baseAssist with new branch IT setup as the company expands toward 32 offices by 2029Coordinate with vendors (ISPs, copier vendors, phone vendors, MSPs) on service issuesSupport after-hours escalations on a rotating basis as the team growsRequired Qualifications2+ years of help desk, desktop support, or MSP experienceStrong working knowledge of Windows 10/11, Microsoft 365 admin (Exchange, Teams, OneDrive, SharePoint), and Active DirectoryExperience with ticketing systems (ConnectWise, ServiceNow, Freshservice, or similar)Familiarity with networking fundamentals: TCP/IP, DNS, DHCP, VPN, basic switch/router troubleshootingStrong customer service orientation — patience and clear communication with non-technical usersAbility to lift up to 40 lbs (workstations, printers, network gear)Valid driver's license; ability to travel to local branches occasionallyHigh school diploma or equivalentPreferred QualificationsCompTIA A+, Network+, or Microsoft 365 Fundamentals certificationExperience supporting a multi-location business (10+ offices)Exposure to staffing software (TempWorks, Avionte, Bullhorn) or ERP/accounting systems (Dynamics GP, Sage, NetSuite)Experience with Intune, MDM, or RMM platformsMSP background a strong plusBilingual (English/Spanish) helpful given branch workforce demographicsSuccess Metrics (First 90 Days)First-call resolution rate ≥ 60% on Tier 1 ticketsAverage ticket response time ≤ 30 minutes during business hoursNew-hire workstation deployment ≤ 4 business hours from requestZero unresolved tickets older than 5 business days without documented reasonWorking knowledge of TempWorks user-side workflows and GP basic navigationCompensation & Benefits$24–$28/hr based on experience and certifications[Health/dental/vision/401k/PTO per standard package]Mileage reimbursement for branch visitsCertification reimbursement after 6 monthsBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceCompany DescriptionOur staffing firm is a family-founded, family-controlled industrial staffing firm looking for the most talented temporary staffing personnel! Our five divisions of Action Labor, Staffing Connection, Maine Staffing, Complete Labor and Labor Solutions are looking to provide the best unskilled, semi-skilled and skilled temporary workers to the clients we serve throughout the Eastern United States. Our mission is to become the largest and most professional industrial temporary staffing agency in our geographic markets. Please APPLY NOW for both staff and field-level positions along with temporary job opportunities!!!Company DescriptionOur staffing firm is a family-founded, family-controlled industrial staffing firm looking for the most talented temporary staffing personnel! Our five divisions of Action Labor, Staffing Connection, Maine Staffing, Complete Labor and Labor Solutions are looking to provide the best unskilled, semi-skilled and skilled temporary workers to the clients we serve throughout the Eastern United States. Our mission is to become the largest and most professional industrial temporary staffing agency in our geographic markets. Please APPLY NOW for both staff and field-level positions along with temporary job opportunities!!!