Assistant Store Manager

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.POP MART has built a comprehensive IP commercialization ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value realization. In September 2023, POP MART opened POP LAND in Beijing Chaoyang Park — the first immersive IP-themed park in the art toy industry. The company has also expanded the global reach of its IPs through licensing, co-branding with well-known brands, and organizing art toy expos and IP-themed exhibitions in various international markets. To further enrich its IP content and narrative, POP MART is also actively developing original animation projects, enhancing both the depth and reach of its creative universe.POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.Job OverviewWe are in search of an Assistant Store Manager to contribute to our continuous expansion across the United States. This person will be responsible for store opening and closing operations, ensuring that all store operations in the store are occurring as expected, and providing a great experience in store. This person needs to have a strong attention to detail and are an expert in store processes, identifying opportunities for improvement and communicating barriers to the Store Manager. The position reports to & receive functional guidance from the Store Manager.What You Will AchieveManage a team of Brand Associates setting expectations, goals, and develop talentAct as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experienceMaintain a clean, organized, and safe store environment for customers, employees, and store productsFocused on providing positive customer and employee experienceSet high store standards that reflects company brand image, values, and cultureSubject matter expert on POP MART core business information including POP MART's characters information, products, company history informationSupport company on marketing events such as in store events, Pop-up events, conventions, new store openingsSupport company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as neededImprove sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trendsDrive sales of company key products such as Blind boxes, MEGA, and accessoriesMust be able to work flexible hours including nights, weekends, holidaysVisual Merchandising & Operation (1 or the other depending on store size)Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls Installation of Marketing decals, props, set up new merchandising planograms, and set up marketing fixturesRemerchandise the sales floor based on product sell-through or slow moving product, making strategic decisions that align with business needsWorks closely with Inventory ASM to determine BOH and warehouse inventory levelsRequired to work specific days of the week depending on Visual/Inventory Management responsibilities Responsible for back of house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing. QualificationsRetail industry knowledge, skills, and abilitiesAbility to lift large boxes up to 50 lbs. Confident and comfortable engaging customers to deliver great customer experienceMore than 2 years of store leadership experience in retail High level of ethics, values, integrity, and trustExperience working independently in an ambiguous environment with minimal supervision.Demonstrated ability to use data and metrics to back up assumptions and implement effective solutionsAbility to adapt to a fast-paced environment and implement new standardization directivesHigh School DiplomaMust be 18 years old or olderPhysical RequirementsPOP MART is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. The requirements below are representative of the physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.Ability to stand and walk for extended periods (up to 6-8 hours per shift)Ability to bend, kneel, reach, and climb ladders or step stools safelyAbility to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelvesAble to work in a fast-paced environment that may require quick movements and multitaskingAbility to work in varying temperature conditions, including stockroom and receiving areasManual dexterity required to operate standard stockroom tools (e.g., box cutters)What We OfferMarket-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledgeCareer development: we work with you to advance your career through short-term assignments, and new experiences, etc.You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store.POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employeesbecause of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because ofany other status or condition protected by applicable federal, state or local law.