Emergency Communications Analyst

Emergency Communications Analyst Location: National Harbor, MD Work Type: Onsite Remote Work: NO Job Description Gridiron IT is seeking an Emergency Communications Analyst/Specialist (ECA/ECS) to support the Integrated Public Alert and Warning System (IPAWS) Technical Support Services and Training/Testing. Responsibilities:Support FEMA IPAWS by providing integrated services to federal, state, local, tribal, and territorial (FSLTT) authorities to effectively alert and warn communities through multiple communication pathways.Provide technical assistance and subject matt er expertise to IPAWS Alerting Authorities, FSLTT entities, developers, and vendors through a 24/7 on-site operations support center. Analyze and troubleshoot errant messages, issue Alerts on Behalf (AOB), and assist with technical inquiries.Serve as a conduit for timely and accurate situational awareness regarding IPAWS related concerns which are reported to Leadership. Ability to utilize open-source media and internal situational awareness software to analyze and vet information. Also, be able to prepare reports and other requested documentation.Manage legacy alerting technologies while identifying and implementing emerging technologies to advance emergency communications. Support best practices, system operations, testing, and sandbox environments.Conduct demonstrations, briefings, and presentations at industry events, conferences, meetings, and working groups, including system integration, operation, and technical documentation.Collaborate with IPAWS personnel to identify cross-collaboration opportunities, communicate effectively, maintain a solution-oriented mindset, and drive issues to resolution.Troubleshoot end-user errors by connecting them to systems and processes, often requiring collaboration with customer support, engineering, and vendors.Lead or support virtual and in-person training on emergency communication fundamentals, alert and warning processes, and the IPAWS ecosystem, ensuring audience comprehension.Produce documentation, including Standard Operating Procedures, professional correspondence, and publications.Stay informed on public alert and warning policy, with the ability to assess and implement changes.Travel up to 50% for work-related functions, training, and conferences.Perform additional duties as assigned. Qualifications: Required: BA/BS and 2-4 years of relevant professional experience (degree may be waived for equivalent experience).Ability to obtain a Public Trust Clearance as a condition of continued employment.Experience in public safety, emergency management, or emergency communications.Strong customer service, problem-solving, and leadership mindset, with attention to detail and eagerness to learn.Ability to communicate and collaborate effectively in a fast-paced, agile environment.Familiarity with instructional design, delivery, and enhancement of hands-on training using multiple delivery methods.Proficiency with Microsoft Office 365 and ZoomExperience with developing and conducting Training Workshops and Exercises.Ability to effectively manage and respond to duties in a continuous operation environment Desired:Familiarity with HSEEP-guided principlesSalesforce experienceActive Public Trust Clearance Clearance Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. DHS Public Trust Compensation and Benefits Salary Range: $70-95K/yr (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.) Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron's benefits programs. Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.