Reservations Consultant - Sales Agent Global

Reservation Consultant Sales Agent Global Scenic started as a small Australian coach tour company in 1986. It has since grown into a global travel leader, offering river cruises, ocean cruises, and tours to destinations worldwide. With a fleet of luxury vessels and a commitment to exceptional experiences, Scenic continues to redefine the travel industry.Build a career with a global company. Supportive Leadership Team & Company Culture. Do you have a desire to deliver exceptional travel experiences to your guests? Love talking about amazing luxury travel destinations such as Europe, Africa, South America and Antarctica to name a few? Have exceptional communication, customer service and sales skills? Able to problem-solve and work directly with guests and travel advisor partners to deliver 5-star quality service? Then we are looking for you!We are currently recruiting for home-based Reservation Agent positions for our Inbound Contact Center team. This is a full-time phone-based role so you must be a great communicator with sharp listening skills. We offer training with our experienced leaders who will give you all the tools and continued guidance that you need to be a successful Reservation Agent.Essential Functions for this role:Deliver exceptional guest experience either over the phone or via emailProcess sales calls to close new individual sales for direct guest and travel advisorsAnswer detailed questions regarding various itineraries, ships and land programs offered by Scenic Luxury Cruise & Tours and Emerald CruisesAccurately quote rates, promotions, flights utilizing Sabre software and general information regarding the ships, onboard experiences, and itinerariesFollow sales techniques to close sales and maximize company revenueUtilize techniques to upsell suite categories, add hotel packages and additional ancillary productsEffectively communicate and follow-up with guests and travel advisors to collect paymentDevelop positive working relationships with various departments and staff worldwideAdhere to company policies and guidelines including attendance and workforce adherenceProvide 5-star service at all times to our direct guests and travel advisor partnersAchieve monthly KPI's which include minimum guests booked, attendance adherence and successful call monitoring.This job description is not designed to cover all of the comprehensive duties and responsibilities of the Reservation Agent role. Duties and responsibilities may change at any time with limited notice.About YOU Your skill set will include:Positive, can-do attitudeReliable and self-motivatedAble to work with minimal supervisionExcellent communicator with colleagues, leaders, direct guests & travel advisorsHighly organized and able to prioritize assigned tasks for optimal use of timeA drive for delivering an excellent guest experienceExceptional problem-solving skills, accuracy and a high attention to detailQuick learner with a desire to develop & grow within a collaborative team environmentTeam-oriented and results-drivenCompetent computer skillsAble to multi-task and handle projects in-between callsParticipate in and adapt to an ever-changing environmentExperience with an ocean-cruising company; luxury travel experience preferredExperience with Sabre flight software a plusIt is desirable for you to have:Experience in a call center (customer service/hospitality environment)Experience in the Cruise Industry or Travel industrySchedule availability:Our Contact Center is now open 7 days a week. Your work shift can fall anytime between 9:00am to 8:15pm EST Monday through FridayWe rotate Saturdays & Sundays as needed (10:00am-6:15pm EST)Reservation Agents located in Mountain Standard Timezone & Pacific Coast Timezone will work a 12:15pm to 8:15pm EST (or 9:15am to 5:15pm PST shift).Training Environment: Training will take place virtually for approximately four to six weeks. You will receive in-depth training including quizzes to measure success with the program. Reservation Agents are expected to arrive on time and be prepared to learn. Work Environment: This is a Work-From-Home Reservation Agent position. Home-based office environment must be quiet with no outside noise or interruptions. Call Center Operations are Monday through Friday (9:00am to 8:00pm EST), Saturday & Sunday (10:00am to 6:00pm EST). Please note, Reservation Agents located within the Mountain Standard Timezone and Pacific Coast Timezone will be a permanent 12:15pm to 8:15pm EST (9:15am to 5:15pm PST) shift. Saturday & Sunday will be 10:00am-6:00pm EST (7:00am-3:00pm PST). Scenic Tours USA, Inc. offers very attractive compensation package including a competitive salary and rich benefits package including, Medical, Dental and Vision coverage, Life Insurance, Short Term and Long Term Disability coverage and a 401k plan with a company match. Scenic Tours USA, Inc. is an Equal Opportunity Employer.