JDE Application Support Engineer

Mandatory Requirements:US Citizenship without any dual citizenship and performing work being based within the USA mandatory due to ITAR regulations.Key responsibilities:Troubleshooting: Provide application support by handling and resolving incidents and problems with the JDE application, particularly in manufacturing modules.Incident management: Log, track, and escalate tickets, ensuring issues are resolved within service level agreements SLAs.Root cause analysis: Perform root cause analysis for recurring issues and contribute to permanent fixes as part of Problem Management.Application support: Assist with software patches, updates, and deployments, and support testing and quality assurance processes.Handling User onboarding and offboarding tickets for JDECollaboration: Work with cross functional teams, including development and business users, to understand requirements and address system problems.Documentation: Create and maintain documentation for troubleshooting steps, technical specifications, and processes.Monitoring: Analyze application logs and system performance statistics to identify and resolve performance bottlenecks.Development and Maintenance: Assist in developing, testing, and deploying customizations for manufacturing-specific JDE modules, such as Work Order Processing and Shop Floor Management.Technical Support: Troubleshoot and resolve issues in production, such as those related to work orders, inventory, or bill of materials BOMs.Requirements and Design: Collaborate with business analysts to understand manufacturing needs and help prepare technical specifications and design documents.Collaboration: Work closely with senior developers and other team members to ensure JDE solutions align with business requirements and best practices.Testing: Support the design and execution of various tests, including unit testing, user acceptance testing (UAT), and integration testing.Documentation: Contribute to the creation and maintenance of technical documentation for system designs, processes, and procedures.Integration: Assist with data migration and integration tasks between JDE and other enterprise systems, such as MES (Manufacturing Execution System).Required skills and qualificationsA bachelor's degree in a related field like computer science, information technology, or engineering.1 - 3 years' experience and familiarity with JD Edwards EnterpriseOne, familiarity in its manufacturing modules would be a plus.Familiarity with PL/SQLProblem-solving: Excellent analytical and problem-solving skills to identify root causes and fix issues.Communication: Strong verbal and written communication skills to effectively collaborate with technical and non-technical stakeholders.Teamwork: Ability to work independently and collaboratively in a fast-paced environment.Ability to collaborate with and communicate effectively with technical and non-technical staff.Experience with troubleshooting, root cause analysis, and implementing solutions.Knowledge of software support methodologies and bug tracking toolsDiverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.