Deli & Cheese Supervisor

Description Woodlands Market, Marin and San Francisco's premier gourmet grocery store, has an opening for a Deli & Cheese Supervisor! Reporting to the Food Services leadership team, the Deli/Cheese Supervisor oversees and coordinates both the front-of-house customer service experience and the back-of-house food preparation for the Deli and Cheese departments. This role blends culinary production oversight with active retail merchandising, ensuring that team members deliver exceptional quality, maintain the esthetic purity of the retail cases, and strictly adhere to all sanitation and food safety guidelines. Key Responsibilities Culinary Production & Kitchen Operations (BOH)Oversee and coordinate the daily activities of food preparation, cooking, and pantry personnel to ensure efficient kitchen workflow.Taste, smell, and observe prepared food to ensure exceptional quality, consistency, and strict conformance with established recipes and appearance standards.Assist in ordering, inventory control, proper storage, and distribution of products and kitchen supplies to minimize waste and control portion costs.Help create and execute new menus, bringing innovation and creativity to the daily kitchen production. Merchandising & Customer Service (FOH)Maintain the esthetic purity of the deli and cheese cases at all times; this includes smoothing over areas where product was removed and ensuring meats and cheeses are faced toward the customer.Prepare and deliver customer-specified sandwiches, sliced meats, and cheese items utilizing standardized selection methods.Maintain a highly effective-positive, amicable, upbeat, and "smile first"-customer service orientation while answering customer questions.Receive and accurately act upon deli phone orders as necessary. Team Direction & Shift LeadershipDirect and supervise Food Service Team Members in daily retail sets, food production, and sanitary maintenance activities.Train, mentor, and coach staff on product knowledge, food safety, best practices, and exceptional customer service.Observe and enforce all opening and closing procedures, checking in with department leadership at the beginning and end of shifts. Food Safety & ComplianceImplement and strictly maintain food safety standards, including proper food handling, temperature logs, and accurate product rotation/FIFO.Enforce standard operating procedures for safety and cleanliness, including strict knife protocols, glove usage, and the prohibition of eating behind the counter.Ensure proper and frequent cleaning of cutting equipment, deli cases, counters, and all prep areas. Required SkillsComprehensive understanding of professional food preparation, kitchen workflow, and knife handling skills.Strong working knowledge of weights and measures.Effective personnel management, supervision, and interpersonal communication skills.High capacity to prioritize work and handle multiple, concurrent tasks in a fast-paced environment Education & ExperienceMinimum of 3 to 4 years of related culinary or deli experience.Minimum of 1 year of experience in a managerial or direct supervisory role. Who Are We? Woodlands Market is a leader in gourmet retailing, service and innovation in the grocery industry. We are a flourishing Marin County-based employer who believes in supporting our community in many ways. One of these ways is to employ talented individuals from within our communities and surrounding areas. We currently operate grocery stores in Kentfield, Tiburon and San Francisco. We also operate a Pet Shop in San Francisco as well as an off-site kitchen in San Rafael. We engage approximately 330 individuals on staff, many of whom have come to us with an in-depth knowledge of the specialty food industry. These members of our extended Woodlands family and their commitment to community, food, service and to each other are what set us apart from other grocery stores. Who Are We Looking For? At Woodlands Market, we are delighted to be able to share our passion for food and fresh produce with our customers. If you thrive in a fast-paced environment and are looking to continue your career alongside an awesome team, then join the family! Benefits of working at Woodlands Market include:Competitive wagesComprehensive Health/Dental/Vision Insurance*Full-time employees receive a generous benefits package including Health/Dental/Vision Insurance, 401(k), paid vacation and paid holidaysHoliday premium pay for time worked on recognized holidays35% employee store discount$50 subsidy towards non-slip shoes every 6 months.Awesome, team-oriented environmentOpportunities for growth and development Pay range: 22-27 Pay Rate 22-27 EOE Statement Woodlands Market provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability that does not prohibit performance of essential job functions, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. This is reflected in all Woodlands Market practices and policies regarding hiring, training, promotions, transfers, rates of pay, reduction in force and other forms of compensation. All matters relating to employment are based upon the employees' ability to perform the job, as well as dependability and reliability once hired. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This position is currently accepting applications.