Content Developer

Title: Content Developer IIndustry: TechLocation: Austin, TX (Hybrid)Duration: 12 monthsOur client is seeking a Content Developer to create, maintain, and publish content that supports customer care teams and their internal tools. This role will manage content throughout its lifecycle, ensuring procedures are accurate, clear, consistent, and available to support business updates and new initiatives. The ideal candidate has experience with content or knowledge base writing, exceptional attention to detail, and the ability to independently manage multiple projects in a fast-paced, rapidly changing environment.Responsibilities:Own the end-to-end process of writing, editing, and publishing internal procedures and support contentCreate new content and update existing procedures based on business and project needsReview content for accuracy, clarity, consistency, style requirements, and unnecessary duplicationPartner with subject matter experts and cross-functional teams to validate content and ensure accuracyAssess project impacts and identify procedures that need to be created, updated, or removedTrack content development progress and communicate status to project stakeholdersPartner with project and learning teams to ensure content is available ahead of training and launch datesManage multiple projects and business update requests simultaneously while prioritizing deadlinesPublish and maintain content within content management systemsSupport content development for additional internal tools as neededRequirements:Experience in content development, corporate communications, technical writing, or knowledge base writingStrong writing and editing skills with exceptional attention to detailExcellent analytical and problem-solving abilitiesAbility to manage high volumes of information and identify what is relevant to specific projectsExperience working independently and navigating ambiguityStrong project management and organizational skillsAbility to manage multiple priorities and deadlines in a fast-paced environmentExperience collaborating with cross-functional, global, and virtual teamsAbility to adapt quickly to changing technologies, processes, and business requirementsExcellent written and verbal communication skillsExperience working with content management systemsAbility to appropriately handle confidential informationPreferred Qualifications:Experience in corporate communications or knowledge base writingProject management experience