IT Systems Engineer

DescriptionJob Type: Full-time, ExemptPosition SummaryThe Systems Engineer is responsible for delivering high-quality technical support and infrastructure services across all reactive and proactive service requests within the Infrastructure Managed Services division. This role requires a strong combination of technical expertise, customer service excellence, and operational discipline.Work will be performed both onsite at client locations and remotely from Entech’s Service Desk. The Systems Engineer serves as a key technical resource, working independently and collaboratively to ensure timely resolution of incidents, minimizing client disruption, and maintain system stability and performance.Essential Roles & ResponsibilitiesIncident Resolution & SLA PerformanceProactive Monitoring & Risk MitigationInfrastructure Health & Technical ExecutionClient Communication & ExperienceTicket Discipline & Documentation IntegrityWhy Entech?Entech is a Managed IT Services Provider with 28 years of experience delivering secure and reliable technology solutions to businesses throughout Florida. As a Managed Service Provider (MSP), we manage and support our clients’ technology environments—including help desk support, infrastructure management, cybersecurity, cloud platforms, and long-term IT strategy—allowing organizations to focus on their business while we handle their technology.With offices in Fort Myers, Naples, Bradenton, and Fort Lauderdale, we now serve organizations across Southwest and Southeast Florida and continue to grow our team of talented technology professionals.Additional ResponsibilitiesTroubleshoot and resolve escalated technical issues across servers, networks, endpoints, and cloud environmentsRespond to service requests and proactive monitoring alertsSupport Windows servers, Microsoft 365, Azure, networking equipment, and security systemsPerform system maintenance, upgrades, patching, and infrastructure improvementsDocument work performed and maintain accurate ticket notesCollaborate with internal teams and third-party vendors as neededDeliver a high level of customer service and communicationQualifications3–5 years of experience in a technical support, systems administration, or MSP environmentStrong troubleshooting experience with:Windows 10/11Microsoft 365Windows Server environmentsNetworking and VPN connectivityActive DirectoryAzure and virtualization technologiesExperience supporting both onsite and remote usersHigh School Diploma or GED requiredBachelor’s degree in IT or related field preferredBenefitsFree Medical InsuranceAdditional Employer Paid Medical OptionsFully Vested 401(k) MatchFlexible Time Off (an unlimited amount of paid time off days)Free $10,000 Life Insurance PolicySix Paid Holidays – PLUS Black Friday!Flexible Schedule OptionsFun Employee Events – Yearly Culture Building EventsOptions available for dental, vision, short term disability, long term disability, and additional life insurance.