Lead Support, Builder Design

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand.Job DescriptionThe Lead Support, Builder Design reports directly to the Builder Channel Supervisor-Design. This is an individual contributor role that is responsible for creating Articad (or 20/20) layouts for existing customers, bids, and maintaining layouts with revisions to blueprints. Also provides value engineering recommendations to the builder for most cost-effective design. This role works closely with stakeholders to ensure the success and accuracy of designs and orders.This position is primarily remote but requires in office presence in Jasper on Wednesday.Your RoleProduce quality, detailed, accurate layouts from blueprints utilizing Articad (or 20/20) design toolProvide design recommendations to customers (internal & external) based upon product knowledgeRespond to customer inquiries regarding design layoutTroubleshoot blueprints for inconsistencies compared to specifications and/or field conditionsMaintain electronic documentation of standard work procedures for customer account managementDefine problems, collect data, establish facts, draw appropriate conclusions, and provide solutions. Seek clarification to determine root cause of issuesMust possess decision making skills to determine when exceptions are needed to provide resolution to the situationUnderstand customer requirements and analyze requests for potential obstacles before implementing systematic changesResearch & Answer installation questions from installers, customer, MBCI field personnel and Service AgentsProvide back-up support to other members of the team (may include cross-functional roles)Other duties as may be assigned at management’s discretionCharacteristics And AttributesMake the team betterCelebrate success; give feedback to improveGet actively involved and share your perspectiveBe boldMake big commitments to deliver big resultsFail fastChampion improvementTrust the tools to drive resultsDon’t wait for someone else to find a better wayRequired Knowledge, Skills, And ExperienceDemonstrated ability to meet deadlines and effectively organize and prioritize multiple tasks at onceDemonstrates energy, enthusiasm, and a “customer first” attitude to both internal and external customersStrong attention to detail and accuracy in work producedAbility to nurture long term partner relationshipsAbility to define problems, collect data, establish facts, and propose creative solutionsAbility to follow existing guidelines and improve established proceduresAbility to handle multiple tasks, and function in a team-oriented, fast-paced environmentMust be able to adapt to continual change and competing prioritiesStrong written and verbal communication skillsSoftware knowledge: Familiarity with design software (such as 20/20) and Microsoft OfficeMathematical knowledge: math skills related to angles, dimension conversion, fractions and decimalsEducation & ExperienceA 2-year or 4-year degree is preferred (or equivalent design experience)Equal Employment OpportunityMasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.Reasonable AccommodationsMasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.