Ticket Operations Coordinator (Laketown Squadron - G League)

Reports To: Ticket Operations Manager Direct Reports: None FLSA Status: Full-time, salaried non-exempt Application Deadline: Rolling application Work Location: New Orleans area & Pontchartrain Center, Kenner, LA Our Mission and Your Impact The New Orleans Saints, New Orleans Pelicans, and Laketown Squadron proudly represent the NFL, NBA, and G-League using our platform to uplift the Gulf Coast and create lasting community impact. Rooted in the vibrant spirit of New Orleans, we celebrate diversity, embrace culture, and unite people through the power of sports. Guided by our core values-community, teamwork, celebrating individuality, people first, integrity, and excellence-we foster an inclusive culture and seek people who share these values to help strengthen the bond between our teams and the city we call home. Position Summary We are seeking a full-time Ticket Operations Coordinator to support the day-to-day execution of ticket operations for the Laketown Squadron, the NBA G League affiliate of the New Orleans Pelicans. This role is responsible for managing ticketing systems, overseeing box office operations, and ensuring a seamless experience for fans and internal stakeholders. This position will also provide support for ticket operations functions for the New Orleans Saints and New Orleans Pelicans as needed. What You'll Be Doing: Specific duties include, but are not limited to: Maintain the Squadron ticketing system (SeatGeek), including event builds, pricing, inventory management, and invoicing Process daily ticket sales orders and service requests Oversee box office operations for all Laketown Squadron home games and team-related events Supervise part-time box office staff at the Pontchartrain Center Box Office on Squadron event days Support access control setup, testing, and entry management for games and events Deliver exceptional customer service by resolving ticketing issues in real time to ensure a positive fan experience Manage and maintain account information, including payments, seat relocations, upgrades, and account updates in accordance with organizational policies and procedures Monitor and manage ticket inventory across single-game and season ticket products Build and manage ticket offers and promotional codes Generate and distribute accurate reports related to ticket sales, attendance, and account activity Serve as the primary ticket operations liaison for internal departments, including Ticket Sales, Corporate Partnerships, Basketball Operations, and Marketing Support financial reconciliation and reporting in partnership with the Accounting team Manage ticket requests for players, coaches, visiting teams, and league officials Provide ticket operations support for the New Orleans Saints and Pelicans, including processing orders and assisting with game day operations as needed What You'll Bring: Bachelor's degree from an accredited university or college 2+ years of experience utilizing ticketing systems and software (SeatGeek, Ticketmaster preferred.) Proficiency in Microsoft Office Suite Strong attention to detail and organizational skills Outstanding customer service skills and a team-player mindset Successfully able to work independently, as well as in a group setting Self-starter with the ability to work both independently and collaboratively Ability to manage multiple priorities in a fast-paced, deadline-driven environment Flexibility to work nights, weekends, and holidays in alignment with NFL, NBA, and G League schedules, working all home Squadron games All Candidates Should Have: Commitment to community and a people-first mindset Strong teamwork and collaboration skills Ability to celebrate individuality and value diverse perspectives High integrity and a proactive, solutions-oriented "winning" mindset What We Offer: Medical, Dental and Vision Insurance options 401K with employer contributions Paid parental leave PTO and paid holidays Wellness Program