Senior Customer Success Engineer (1st shift: 9am-6pm ET)

Senior Customer Success Engineer (1st shift: 9am-6pm ET) Rubrik 20 May 2025 Customer Support Technical Support Cloud Technologies Data Management VMware As a Senior Customer Success Engineer at Rubrik, you will provide enterprise-level technical support to customers via various channels, ensuring their data remains protected and available. You'll diagnose and resolve complex issues in Rubrik products and customer environments, focusing on backup, recovery, replication, and cloud data management. Collaboration with internal teams and third-party vendors is essential to deliver value to customers. Responsibilities Independently diagnose and resolve problems in Rubrik products and customer environments (Linux, Windows, VMware). Troubleshoot networking and cloud connectivity issues using tools like Wireshark. Create knowledge-base articles for internal and external use. Participate in on-call/shift rotations. Recreate customer issues in the lab and review documentation. Develop tools for analyzing logs and performance data. Handle technical support cases, escalating unresolved issues. Work with third parties on interoperability. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of issues. Design and document support processes and training materials. Manage top accounts and address complex technical issues. Requirements 10+ years of enterprise technical support experience in storage or backup, including snapshots, replication, data recovery, networking, and VMware administration. Strong Linux/Unix command-line experience. Technical working experience with VMware, backup technologies, and networking. Excellent communication skills (written and oral). Experience in Microsoft Enterprise Applications, Databases, Cloud Technologies (AWS, Azure, Google Cloud, Private Cloud Platforms), Storage (NAS and SAN). US Citizenship Nice to have Experience with scripting languages (Bash, Python, Perl, PowerShell). Bachelor's Degree in Computer Science, Engineering, or related field. Hands-on experience with installation, deployment, troubleshooting, configuration, and tuning of enterprise applications. Experience delivering high-touch customer experience. Benefits The role is eligible for bonus potential, equity and benefits. Work Location: Morrisville, NC Office - Hybrid (In office Tuesday-Thursday) US Pay Range $119,500--$179,300 USD How to Apply Interested in this position? Please submit your resume and cover letter through the application portal. Get the latest tech news, tutorials, and updates delivered to your inbox. J-18808-Ljbffr