Part Time Customer Service & Collections Representative

Customer Service & Collections Representative - Mortgage Support (Part-Time)Pay: $17.50/hr | $19.25/hr for Bilingual Spanish CandidatesWe are seeking a professional and customer-focused Customer Service & Collections Representative to join a fast-paced mortgage servicing call center. In this role, you will serve as the primary point of contact for customers, providing support with account inquiries, collections assistance, delinquency resolution, payments, and general mortgage servicing needs.This is an excellent opportunity for individuals who enjoy helping others, are comfortable working in a structured and performance-driven environment, and are interested in building experience in mortgage servicing and financial operations.Position OverviewAs a Customer Service & Collections Representative, you will handle both inbound and outbound calls, assisting customers with account management and collections-related matters. You will be responsible for maintaining professionalism, ensuring accuracy, and delivering clear communication while following company policies and regulatory guidelines.Key ResponsibilitiesDeliver professional, courteous, and empathetic customer service during all interactionsHandle inbound and outbound calls in a high-volume call center environmentAssist customers with delinquent accounts and support collections effortsProcess payments, billing updates, and account maintenance accurately and efficientlyExplain mortgage-related topics including escrow, taxes, insurance, and payment structuresCommunicate loss mitigation options and account resolutions clearly and professionallyCollect and review required documentation from customers and authorized third partiesMaintain accurate records of all customer interactions and account activityCollaborate with internal departments to ensure timely resolution of customer issuesFollow established procedures, compliance requirements, and performance standardsQualificationsHigh school diploma or equivalent requiredPrevious experience in customer service, collections, mortgage servicing, or loss mitigation preferredStrong verbal and written communication skillsAbility to remain professional, calm, and empathetic in challenging situationsStrong multitasking ability (speaking with customers while documenting information)Basic computer proficiency and ability to navigate multiple systemsStrong problem-solving, negotiation, and conflict resolution skillsDependable, organized, and able to work independentlyComfortable working in a fast-paced, performance-driven environmentOpen to feedback and able to adapt to changing business needsSchedule & Work EnvironmentPart-time schedule: Monday-Friday, 10:00 AM - 2:00 PM or 2:00 PM - 6:00 PMOne Saturday per month requiredIn-office call center environment with high phone-based customer interactionPerformance-based role with monthly quality and productivity expectationsCompensation & Benefits$17.50 per hour starting pay$19.25 per hour for bilingual Spanish candidatesOpportunity to gain valuable experience in mortgage servicing, collections, and customer supportStructured training and professional development in a regulated financial environmentAdditional RequirementsMust pass a background check, including fingerprintingThis role is well-suited for individuals seeking to grow their career in financial services while developing strong skills in customer service, collections, and mortgage account management.Equal Opportunity Employer / Disabled / Protected VeteransThe Know Your Rights poster is available here:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf