Hard Services Manager

Hard Services Manager - JLLWhat this job involves - The Hard Services Manager is responsible for maintaining, repairing, and improving the physical infrastructure of JLL-managed facilities. This role combines hands-on technical expertise with vendor management and customer service excellence. The Hard Services Manager performs and oversees maintenance activities, coordinates vendor-delivered services, and ensures that building systems operate safely, efficiently, and in compliance with all standards. Success in this position requires strong problem-solving skills, the ability to troubleshoot and repair a variety of mechanical, electrical, and plumbing issues, and a commitment to delivering a positive experience for clients, occupants, and stakeholdersWhat your day-to-day will look like:Perform repair, maintenance, and replacement of building infrastructure including structural, plumbing, mechanical, and physical systemsMaintain and repair building components such as locks, doors, furniture, toilets, sinks, drains, and water heatersComplete general handyman tasks and move/install office furniture, machinery, and equipment as neededPrepare maintenance reports, maintain inventories, and keep accurate records of materials and suppliesConduct regular facility walkthroughs to identify deficiencies and generate work ordersManage and monitor work quality of outside vendors, contractors, and JLL personnel to ensure compliance with service standardsPerform safety assessments and maintain comprehensive documentation for building systems and service requestsRespond to customer service requests promptly while following all safety procedures and maintaining a clean work environmentComply with hazardous materials policies and participate in ongoing safety, technical, and operational trainingDemonstrate flexibility across maintenance responsibilities while fostering teamwork and completing other assigned dutiesRequired QualificationsAssociate degree or vocational trade certificate, or equivalent, in electrical, plumbing, HVAC, or a related technical field. 4+ years of experience in general building repair, maintenance, and facilities operations. Demonstrated proficiency in basic plumbing, electrical, and general maintenance work. Excellent verbal and written communication skills. Strong organizational and multitasking abilities, with the capability to prioritize work under time constraints. Proven customer service orientation and professionalism. Preferred QualificationsElectrical license or certificate highly preferred Experience working in GxP (Good Practice) or other regulated facility environments. Possession of a professional trade license (e.g., electrical, HVAC, or plumbing). Completion of additional technical training courses or certifications related to building systems, safety compliance, or environmental management. Location: Hillsboro, ORWork Environment:Ability to lift 25 lbs. regularly and up to 50 lbs. occasionally. Ability to perform overhead work from ladders and to walk, bend, stoop, crouch, crawl, push, and pull while completing job tasksWalking inside of manufacturing facility performing daily audits