Field Service Engineer, Singapore

Job Description Description:Field Service Engineer - SingaporesingaporeDescriptionSUMMARY:Plasma-Therm Field Service Engineers provide comprehensive service on assigned equipment maintaining high customer satisfaction, timeliness, accuracy, efficiency, cost-effectiveness, and safety. Provides technical assistance to support our customers in any manner as required.DUTIES AND RESPONSIBILITIES:Installs, commissions, and maintains products at user's site. Performs modifications or retrofits as neededDemonstrates leadership and teamwork throughout all job responsibilitiesMaintains complete and detailed knowledge of products and applicationsProvides training for customers and others in the effective operation, calibration, and maintenance of productsConsistently achieves results in responding to customers and Plasma-Therm technical personnel inquiries regarding product specifications, maintenance and performance issuesAssists other Field Service Engineers, Process Engineers, and Sales Representatives with product installations, trade shows, training, and other events as requiredProvides technical assistance in any manner required; troubleshoots, diagnoses, and calibrates products via telephone, internet, or at user's site for product spec performanceMaintains accurate records and issues complete and timely reports on equipment operationsResponsible for corporate toolboxProvides support to the factory and trade shows as requiredAccumulates histories of equipment performance, commercial relationships, and commercial opportunitiesMaintains contact with Field Service Coordinator to facilitate effective schedulingAssists in technical support department by responding to customer inquiriesOther duties as assignedIt is every employee's responsibility to be aware of and adhere to the applicable Safety & Health, Quality and Environmental Process of Plasma-Therm, LLCSUPERVISORY RESPONSIBILITIES:NoneRequirements:QUALIFICATIONS:Bachelor's Degree in electrical or mechanical engineering or related fieldMinimum five years of related experience, or equivalent combination of education and experienceMinimum three years of experience in optics, laser, and/or semiconductor manufacturing equipment experience is requiredVacuum experience preferredPrior experience performing multiple on-site installations requiredMust possess a valid driver's license, clean driving record, major credit card (for business travel), and passportMust currently reside in SingaporeSKILLS AND ABILITIES:Ability to read and interpret technical journals and reportsAbility to obtain necessary Visa(s) to support customers as assignedAbility to compile reports and compose routine correspondenceAbility to communicate effectively with customers, and respond to common inquires, complaints, and requestsAbility to demonstrate excellent people skills and project a professional imageAbility to effectively deal with customers and negative situationsAbility to define problems, collect data, establishes facts, and draw valid conclusion.Ability to travel extensively to support customer needsWORK ENVIRONMENT AND PHYSICAL DEMANDS:The normal work environment is typical of a business office, manufacturing operation with laboratory and clean room facilities. Work is performed at the factory and individual customer sites as requiredThe incumbent is routinely required to sit, stand, walk, stoop, kneel, touch, see, and hear, and may be required to lift or move up to 50 pounds; over 50 pounds with assistanceWhile performing the regular duties of the position, the incumbent is regularly exposed to moving mechanical parts, risk of electrical shock, and possible exposure to toxic or caustic chemicals. The incumbent must be able to wear safety equipment and follow safety instructions.Plasma-Therm is an equal employment opportunity employer, in accordance with applicable federal and state laws for qualified employees and applicants without regard to race, religion, color, sex, age, national origin, sexual orientation, gender identity, marital status, genetic information, protected veteran, or disability status. When requested and necessary, we provide reasonable accommodations for qualified individuals with disabilities.