Front of House Supervisor
Key ResponsibilitiesTeam Leadership & SupervisionSupervise, support, and motivate front-of-house staff including cashiers, servers, and bartendersAssigns stations, and duties to ensure efficient service flowMonitors staff performance and provide coaching, feedback, and trainingTrains and schedules team membersHandle employee concerns and escalate issues when necessaryPerformers duties of cashier, server, and bartender as neededGuest ExperienceEnsure all guests receive friendly, prompt, and attentive serviceResolve customer complaints quickly and professionallyMaintain a welcoming, family-oriented environmentEnsures staffing meets guest flow requirementsOperations ManagementOversees opening and closing proceduresEnsure cleanliness and organization of dining areas, bar, pool area and service stationsMonitor wait times and table turnover to maximize efficiencyCoordinate with kitchen staff to ensure timely and accurate order deliveryCash Handling & ComplianceSupervise cashiers and oversee cash handling proceduresEnsure accuracy in transactions, register balancing, and end-of-shift reportsEnforce responsible alcohol service standards for bartendersEnsure compliance with health, safety, and sanitation regulationsInventory & SuppliesMonitor front-of-house supplies including the bar (menus, utensils, beverages, etc.)Performs inventory, inventory control and ordering for front-of-houseQualificationsPrevious experience in a restaurant or hospitality leadership role preferredStrong leadership and communication skillsAbility to multitask in a fast-paced environmentStrong POS system and computer skillsAble to work a flexible scheduleExcellent customer service and problem-solving abilitiesStrong business math and cash handling skillsAvailability to work evenings, weekends, and holidaysWhat We OfferCompetitive payComplete benefits program including medical, dental and vision insurance401(k) plan with company matchExcellent PTO plan and 9 paid holidaysOpportunities for growth and advancementSupportive, team-oriented work environmentEOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace