Assistant Unit Manager Payment Processing

Role & Responsibilities:Lead day-to-day operations for US payment processing including ACH, Wire (Fedwire/CHIPS), Cards, and Check processingEnsure transactions are processed accurately and within cut‑off timelines and SLAsAct as primary escalation point for operational issues, client queries, and payment exceptionsManage production stability during high‑volume cycles, peak days, and month‑end periodsEnsure daily, intra‑day, and month‑end settlements are completed on timeMonitor cash positions, funding requirements, and prefunding modelsCapable of independently leading & managing the day-to-day operationsa. Process managementb. People managementc. Client relationshipd. Internal Stakeholder Relationship Managemente. Audits & ComplianceManage returns, adjustments, reversals, chargebacks, and rejectsOversee daily transaction, GL, suspense, and nostro/vostro reconciliationsEnsure reconciliation between core banking systems, payment platforms, clearing files, and settlement reportsDrive aging resolution of open items, root cause analysis, and corrective actionsIdentify opportunities for reconciliation automation and straight‑through processingMaintain strong audit trails, MIS, and control documentationProactive to understand the process, doing RCA & putting mitigation plans in place for issuesPlay an integral role in continuous improvement of reporting processesDeveloping relationships with the business and ensuring span adds maximum valueManage ad hoc project work of ClientPoint of contact for Clients & Internal stakeholdersManage team of diversity in terms of multiple locations, languages, culture etc. Conduct performance appraisals & Provide constructive feedback from time to time and ensure performance. Modify Operations as needed to meet service level agreements under supervision of Operations Manager. Ensure timeliness on reporting and client deliverables. Take initiative to continuously improve the process.Qualities Required:Prior Work Experience of Team Handling from same Industry – for at least 5+ yearsExcellent communication and presentation skills – to be part of Client calls and Management Calls.Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit.Skills and Qualification:Hands on experience and nuances of operations related to payment processing.Excellent people management skills, issue resolution & leadership.Excellent client facing capabilities in terms of managing escalations and relationships.Excellent communication.Analytical (Tactical & Strategic) and forward-thinking mindset. Hands on experience resource management.Flexible to travel and work between locations for business reasons.Prior experience in running process improvement, Six Sigma Projects & Business value adds to the client.Good understanding NACHA, Fedwire/CHIPS/SWIFT.Strong knowledge of payment processing rules and dispute handling.Expertise payment platforms such as EPP, ACH Plus, ACHAPS, Payplus, Total Messaging, SCOWeb, or equivalent banking portals.Proficiency in bank account validation, exception handling, reconciliation, and settlement processes.Ability to operate in high-volume, deadline-driven environments while maintaining accuracy.