Bilingual Certified Medical Assistant

The Medical Assistant (MA) plays a key role in supporting providers and the care team in delivering high-quality, patient-centered healthcare within a managed care environment. The MA performs both clinical and administrative duties to ensure efficient patient flow, accurate documentation, and compliance with managed care protocols and quality metrics.Clinical Responsibilities:Prepare examination rooms and ensure cleanliness and readiness for patient visitsEscort patients to exam rooms, verify patient identity, obtain and document vital signs, chief complaint, and medical history in the electronic health record (EHR)Assist providers with examinations, procedures, and treatments as neededAdminister immunizations, injections, and medications under the providers supervision and according to state and clinic policyPerform EKGs, vision tests, and other diagnostic screenings as requiredCollect and process lab specimens; ensure proper labeling and documentationMaintain accurate and timely charting in the EHR, ensuring all information is complete prior to provider reviewConduct pre-charting and ensure all required documentation, lab results, and preventive care items are updated prior to visitsParticipate in care coordination, follow-up on provider orders, referrals, and test resultsSupport patient education on chronic disease management, preventive care, and treatment plansAdministrative Responsibilities:Manage patient check-in/check-out procedures when neededHandle phone calls, messages, and patient inquiries in a timely and professional mannerEnsure all messages contain complete information for provider review (symptoms, duration, medications, etc.)Schedule, diagnostic tests, and follow-up appointments as directedMaintain medical inventory and order supplies as necessaryParticipate in quality assurance and performance improvement initiativesPerformance Expectations:Accurately complete pre-charting prior to patient appointmentsFollow up on patient messages and care coordination tasks within designated timelines. Demonstrate adherence to managed care protocols and quality indicators (HEDIS, Stars, etc.)Maintain a professional demeanor and contribute to a positive patient experienceAlways ensure HIPAA compliance and patient confidentialityPerform Other Duties as AssignedRequired Skills/Abilities:Exceptional customer service skillsExcellent verbal and written communication skills. Excellent interpersonal and customer service skillsExcellent organizational skills and attention to detailStrong analytical and problem-solving skills. Ability to maintain effective and organized systems to ensure timely patient flowThe ability to administer injectionsEducation and Experience:A minimum of one year work experience as a Certified Medical AssistantExperience with phlebotomy is preferredMedical Assistant Certification is requiredPhysical Requirements:May require prolonged period of standing, walking and bendingAbility to move/lift up to 20 pounds at timesMust be able to move/assist with moving patientsMedical specialties:Primary CareExperience:EMR systems: 1 yearVital signs: 1 yearECW: 1 year (Preferred)Phlebotomy EKG and PFT Injection administrationKnowledge of Managed Care (Preferred)Hedis (Preferred)Bilingual (Spanish speaking) PreferredLicense/Certification:BLS Certification (Required)Certified Medical Assistant (Required)Salary: $19.00 - $21.00 per hour (negotiable based on experience)Benefits:401(k)Health insuranceDental insuranceVision insuranceEmployee assistance programFlexible spending accountLife insurancePaid time offHealthcare setting:OfficeSchedule:8 hour shiftDay shiftMonday to FridayPalm Medical Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Medical Centers makes hiring decisions based solely on qualifications, merit, and business needs at the time.Powered by JazzHRoFdbVevZTE