Front Office Supervisor

Job DetailsDescriptionPosition: Front Office SupervisorLocation: Hampton Inn & Suites I Home2 Suites Las VegasDepartment: Front OfficeReports To: Front Office ManagerStatus: Full-TimeWho We AreHampton Inn & Suites I Home2 Suites Las Vegas is located steps from the convention center and just a mile from UNLV, our hotel is a hub for business and leisure travelers alike. Enjoy the energy of Las Vegas with entertainment venues like T-Mobile Arena nearby and easy access to the Strip via the Monorail. Be part of a dynamic team in the heart of the action!Who You AreYou’re a natural leader with a sharp eye for detail and a sixth sense for guest needs. You thrive in high-energy environments, know how to keep your cool under pressure, and bring a polished edge to every interaction. You’re not just supervising—you’re elevating the standard.What You’ll DoLead the front desk team with confidence, clarity, and charismaEnsure smooth daily operations—from check-ins to check-outs and everything in betweenResolve guest issues with empathy, urgency, and a solutions-first mindsetTrain, coach, and inspire team members to deliver standout serviceMonitor performance metrics and maintain brand standardsCollaborate with housekeeping, engineering, and F&B to ensure seamless guest experiencesHandle cash, billing, and system audits with precision and integrityBe the go-to for guests, team members, and leadership alikeWhat You Bring2+ years of front desk or guest services experience (hotel experience preferred)1+ year in a supervisory or leadership roleStrong communication and conflict resolution skillsFamiliarity with property management systems (Opera, OnQ, or similar)Flexibility to work evenings, weekends, and holidaysA polished presence, professional demeanor, and guest-first attitudePassion for hospitality and a drive to growAdditional ResponsibilitiesThe hotel operates 24/7, requiring department schedules to adapt to varying business demands. Employees may need to work shifts outside their preferred or usual hours.Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.Benefits And PerksDonohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualifyWe also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.Ready to lead with style and substance?Apply now and help us redefine the front desk experience.