Member Services Representative

Description We are looking for a dedicated Member Services Representative to join our team in Sacramento, California. In this long-term contract role, you will be responsible for delivering exceptional service to members, ensuring their inquiries and concerns are handled efficiently and professionally. If you thrive in a fast-paced environment and enjoy connecting with people, this position offers an excellent opportunity to showcase your customer service skills. Responsibilities Respond to inbound calls from members and provide clear and accurate information regarding their inquiries. Address member concerns with professionalism and empathy, ensuring a positive experience. Manage patient intake processes efficiently while maintaining attention to detail. Utilize computer systems, including Salesforce, to document interactions and track member information. Handle both inbound and outbound calls to resolve issues and assist members effectively. Demonstrate proficiency in navigating a fast-paced call center environment. Collaborate with team members to meet service-level agreements and organizational goals. Provide support to veterans and ensure their specific needs are met with care. Maintain compliance with all company policies and procedures during member interactions. Continuously improve processes to enhance the overall member experience. Requirements - Previous experience in a call center or customer service role is required. Proficiency in using computer systems, including Salesforce, to manage and document information. Strong typing skills and the ability to navigate systems quickly and accurately. Exceptional verbal and written communication skills. Ability to handle high call volumes in a fast-paced environment. Experience with patient intake processes is highly desirable. Familiarity with serving veterans and understanding their unique needs is an advantage. Must be detail-oriented and able to multitask effectively. TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .