Manager IT (API Infrastructure)

Company enGenJob Description JOB SUMMARYWe are seeking a hands-on IT Manager to lead and support enterprise API Gateway infrastructure. This role requires strong technical experience with API Gateway platforms, infrastructure operations, cloud, Kubernetes, security, automation, and observability. The manager will be responsible for platform reliability, API security, operational support, incident response, architecture collaboration, and team leadership across hybrid enterprise environments.ESSENTIAL RESPONSIBILITIES Communicate effectively with all levels of the organization byManaging customer and expectations; facilitating, planning and meetings; translating customer expectations for staff and peers; representing Highmark with outside entities.Preparing written procedures, policies, reports and correspondence; collaborating and negotiating with departments corporate wide.Collaborating with company customers, staff, IT colleagues, and other stakeholders in identifying customer requirements, assessing impacts to other areas, considering available options, comparing costs and benefits, and recommending solutions.2 Management ConsultingIdentify issues and recommend solutions.Create presentation and present concept to clients, tailoring presentation to audiences of varies levels, subject knowledge and size.Implement recommendations/solutions and ensure client receives the necessary assistance to carry out solutions.Liaising with clients to keep them informed of progress and to make relevant decisions.Advise clients on options, risks, cost vs benefit, impact on other business processes and system priorities. Ensure continuous improvement of processes and delivery of results within assigned unit/area.Organize, direct and coordinate cross-functional activities including staff not under direct managerial control.Encourage innovation and focus resources to ensure successful delivery of desired results.Apply quantitative risk assessment to team's assignments to understand potential threats and the probability they will occur.Lead team in mitigating risks and applying appropriate contingency plans to ensure minimal impacts to customers. Provide leadership to the organization to respond to business opportunities/challenges, new technologies, legislation and other environmental factors.Oversee analysis of issues or needs and review recommended solutions.Assess the impact of strategic business and technical changes on the environment.Responsible for managing all activities within an assigned business unit/area.Foresee organizational impacts and understand the procedures associated with introducing new technologies, while seeking ways to collaborate with other teams outside area of responsibility to facilitate transitions. Optimize the utilization of resources by applying appropriate concepts, technologies and workflowsAbility to accept direction and provide leadership to develop/maintain a high-performance work team.Respond to feedback and champion process improvement initiatives by empowering their team to deliver quality services/products to internal and external customers. Implement solutions that are consistent with Highmark’s strategic direction.Keep abreast of current industry standards and trends. Staff Management accountabilities to include but not limited toDeveloping and providing input to skills assessment and oversee personal development plans as it relates to career development.Coaching, managing and developing employees by establishing clear goals, expectations, and strategies for employee performance.Develop and administer performance reviews with measurable goals.Provide opportunities for staff to maintain current industry knowledge.Provide opportunities for employees to build collaborative relationships with customers. Departmental Management planning and administrative accountabilities to include, but not limited toDepartmental budgeting and fiscal responsibilities.Manage teams that span geographic areas or functional areas.Ensure compliance with corporate standards, policies and regulations (SOX, SSP, DIACAP, PHPLC, etc.).Establish and use metrics as a tool to benchmark and improve operational excellenceDevelop and implement short-term and long-term departmental plans.Consult and evaluate vendor solutions where appropriate. Other duties as assigned or requested.EDUCATIONRequiredBachelor’s Degree in Information Technology, Management Information Systems, Computer Science or closely related disciplineSubstitutionsNonePreferredCertifications are a plus. Eg - API Platforms, Kubernetes, GCP/Azure/AWS EXPERIENCERequired5 years in a leadership / mentoring role5 years of planning, implementing, maintaining and growing capabilities within relevant discipline3 years of developing, communicating and presenting concepts to varying audiencePreferred8+ years of IT infrastructure, middleware, integration, or platform engineering experience3+ years of experience supporting API Gateway or API management platformsExperience in regulated industries such as healthcare, financial services, or insurance preferredManagement experience in employee development plans, performance evaluations, goals developmentExperience in budget administration and process improvementKnowledge and experience in developing strategic plansDemonstrated competency in the execution of multiple projects, including managing resources across multiple projects to meet goalsLICENSES or CERTIFICATIONSRequiredNonePreferredNoneSKILLSKnowledge of company’s business practices and direction as well as familiarity with the company’s products and resourcesKnowledge of the assigned business unit/area's direction and practicesThis position is required to comply with all Highmark Corporate Policies and IT Procedures, Standards and StrategiesDesired Soft SkillsStrong problem-solving and critical thinking skillsComfortable operating under pressure during production incidentsExcellent written and verbal communication skillsAbility to work across infrastructure, application, security, and architecture teamsStrong ownership mindset and accountabilityAbility to simplify complex technical topics for leadership and business stakeholdersLanguage (Other Than English)NoneTravel Requirement0% - 25%PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition TypeOffice-basedTeaches / trains others regularlyOccasionallyTravel regularly from the office to various work sites or from site-to-siteOccasionallyWorks primarily out-of-the office selling products/services (sales employees)NeverPhysical work site requiredYesLifting up to 10 poundsConstantlyLifting 10 to 25 poundsOccasionallyLifting 25 to 50 poundsNeverDisclaimer The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Pay Range Minimum$118,400.00Pay Range Maximum$196,800.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.orgCalifornia Consumer Privacy Act Employees, Contractors, and Applicants Notice