Overnight Front Desk Concierge - ROOST Rainey
]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-(--header-height)" data-turn-id="bc02b163-cc1d-4c8c-b450-705019a06703" data-turn-id-container="bc02b163-cc1d-4c8c-b450-705019a06703" data-testid="conversation-turn-1" data-scroll-anchor="false" data-turn="user">]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-WEB:a6b09fe0-1bf1-4707-b108-393bcd58378a-0" data-turn-id-container="request-WEB:a6b09fe0-1bf1-4707-b108-393bcd58378a-0" data-testid="conversation-turn-2" data-scroll-anchor="false" data-turn="assistant">Overnight Front Desk ConciergeROOST Apartment Hotel – Rainey StreetAustin, TXAbout ROOST Apartment HotelROOST Apartment HotelsROOST Apartment Hotels is a collection of apartment-style hotels designed for extended stays and modern travelers seeking thoughtful design, flexible living, and intuitive service. Combining the comfort of home with the amenities of a boutique hotel, ROOST creates spaces that feel both elevated and approachable.ROOST Rainey Street brings this experience to the heart of Austin, offering guests a design-forward stay rooted in comfort, hospitality, and community.About Method Co.Method Co.Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.Position SummaryROOST Rainey Street is seeking an Overnight Front Desk Concierge to join our team. This role is ideal for someone who is calm under pressure, highly organized, guest-focused, and comfortable working independently overnight.The Overnight Front Desk Concierge serves as the primary point of contact for guests during overnight hours and is responsible for delivering a warm, personalized experience while ensuring the safety, security, and smooth operation of the property overnight.ResponsibilitiesWelcome guests with a warm and professional demeanor during check-in and check-outRespond to guest questions, requests, and concerns promptly and thoughtfullyMonitor overnight property activity and maintain a secure environment for guests and team membersComplete nightly audit procedures and ensure accurate reporting and billingCoordinate with housekeeping, maintenance, and management teams regarding overnight issues or updatesAnswer phones, emails, and guest communications in a timely mannerAssist with reservations, room assignments, and operational tasks as neededMaintain cleanliness and organization of the front desk and lobby areasProvide local recommendations and concierge-style service reflective of the ROOST brandHandle guest situations with professionalism, discretion, and problem-solving skillsQualificationsPrevious hotel, hospitality, concierge, or guest service experience preferredComfortable working overnight shifts independentlyStrong communication and interpersonal skillsHighly organized with strong attention to detailAbility to multitask and remain calm in a fast-paced environmentProficient with hotel systems and basic computer programs preferredFlexible schedule including weekends and holidaysPositive attitude and team-oriented mindsetSchedule & CompensationFull-time overnight positionOvernight shifts required, including weekends and holidaysCompetitive hourly rate based on experienceBenefits available for eligible full-time employeesWhy Join ROOST & Method Co.?Opportunity to join a growing hospitality company with award-winning properties nationwideCollaborative and design-driven cultureCareer growth opportunities across hotels, restaurants, and corporate teamsEmployee discounts at Method Co. properties and restaurants