Front Desk Associate

Job Description Benefits:Employee discountsOpportunity for advancementFull Time and Part TimeThe Front Desk Associate is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.ESSENTIAL DUTIES & RESPONSIBILITIES:Front Desk Customer ServiceEnsures that guests and members are warmly greeted and promptly assistedEnsures incoming calls are answered in a professional and efficient mannerEnsures proper member check-in procedures are followedResponds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolveMaintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservationsImmediately reports or escalates to management any unsafe conditions or emergency situationsClub Operations and AdministrationKeeps front desk and lobby neat and clean at all timesMonitors retail goals and ensures club is on track to meet and exceed assigned goalsCalls all past due members regarding late dues and down paymentsPartners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the clubREQUIRED QUALIFICATIONS:Knowledge, skills & abilities:Must be energetic and possess a very friendly, outgoing personality and positive attitudePossess strong interpersonal and communication skills, including telephone etiquettePossess a strong customer service focus, diplomacy and professionalismUnderstands and follows oral and written instructions.Able to multi-task and perform tasks with accuracy and attention to detailMinimum certifications/educational level:High school diploma or GED requiredCurrent CPR/AED certification