Customer Service Sales (CSS) Manager

Job Overview: BMH Equipment is seeking a driven and experienced Customer Service Sales (“CSS”) Manager to lead our material handling sales efforts while actively growing and mentoring a high-performing sales team. The CSS team is responsible for managing and growing our forklift Parts & Service business. Like a car dealership, how well we perform in the Parts & Service category determines how well we do as a company. This pivotal role combines direct selling responsibilities with team leadership, requiring a strong track record in technical sales, business development, and team-building. The ideal candidate will not only deliver personal sales success but also build and develop a sales team focused on long-term customer relationships, market share growth, and consistent performance. Key Responsibilities: Sales Leadership & Team Development: Recruit, train, and lead a team of sales professionals focused on (a) managing existing relations with our Parts & Service customers and (b) finding new Parts & Service customers. Provide coaching, performance management, and strategic direction to ensure team success while fostering a high-performance sales culture. Technical Sales & Product Knowledge: Demonstrated ability to learn quickly to master the full range of services we provide to effectively support your own sales efforts and guide the team. Annual Business Planning: Develop and execute an annual business plan in partnership with executive leadership—focused on exceeding sales targets, both personally and as a team. Pricing & Proposal Models: Ensure deep understanding of pricing strategies and proposal models to support both individual and team-driven deals with accuracy and competitiveness. Client Engagement & Relationship Management: Engage business owners and decision-makers in meaningful, consultative conversations. Build long-term partnerships through trust, value, and exceptional service. Consultative Sales Approach: Model and promote a consultative selling strategy—analyzing customer needs and providing tailored solutions across the team’s pipeline. Lead Generation & Prospecting: Drive business development through personal outreach and by supporting your team’s lead generation efforts via cold calling, networking, campaigns, and referrals. Proposal Presentations: Create and oversee persuasive, customized proposals that address complex business needs and highlight the value of CFE Equipment’s offerings. Market Share Growth: Implement sales strategies that capture market share from larger competitors by emphasizing value, service, and responsiveness. CRM & Sales Reporting: Maintain and monitor accurate records of all sales activities using CRM tools (including Microsoft Outlook). Guide your team in best practices for reporting and pipeline management. Policy & Process Alignment: Ensure company policies and procedures are upheld, clearly communicated, and consistently implemented across the sales organization. Relationships and Roles: Foster long-term client relationships through consistent, value-driven engagement. Collaborate with internal teams to drive innovation, problem-solving, and streamlined service delivery. Partner with marketing and support teams to amplify sales initiatives and customer satisfaction. Job Specifications: Experience: Required: Proven success in field sales (1-3 years of experience) and/or Customer Service (1-3 years of experience) and team-building (1-3 years of managerial experience) Bachelor’s degree from a 4-year university Helpful, but not required: - Prior experience in sales leadership - Prior experience in the material handling industry Skills: Demonstrated ability to exceed sales quotas, manage people effectively, and influence outcomes. Strong interpersonal, communication, and organizational skills. Ability to travel to meet clients and support your team. Other Requirements: Ability to lead by example, inspire confidence, and represent CFE Equipment’s values internally and externally. Working Conditions: This is a partially office-based role with regular travel required to meet with customers, support team members, and drive business outcomes. The environment is fast-paced and collaborative, requiring flexibility and proactive communication. Job Type: Full-time Benefits: 401(k) 401(k) matching Cell phone reimbursement Dental insurance Employee assistance program Health insurance Health savings account Life insurance Prescription drug insurance Retirement plan Vision insurance Work Location: In person